Re: Forced to switch to JFW Pro

  • From: James <james@xxxxxxxxxxxxxxxx>
  • To: jfw@xxxxxxxxxxxxx
  • Date: Sun, 04 Dec 2005 10:01:59 -0500

For the record, it isn't the make of computer but what people throw on them. The laptop I'm using now is an HP, running Windows XP Home and JFW 7 and it's worked perfectly for the... 9 months I've had it.

James,
List Admin
At 09:59 AM 12/4/2005, you wrote:
yes, and I don't believe thatFS *tricks* people into purchasing XP pro. They are going to recommend it in some cases, and the uneducated person who doesn't bother to do research will just happily go along with them, only to find out that it doesn't work later on. I don't know why so many people on this and other lists have had bad experiences with FS tech support, because I never had it when I called them. I did have one guy who didn't have much of a personality, but he did help me fix the problem, and all the guys I've talked to were nice. The e-mail tech support is a bit lacking because they're a bit slow to respond and a lot oof times the answers are less than helpful so it's always better to call them and talk to someone, at least that's where I've had my best luck. as to the situation at hand, I would most certainly take that damn computer back and if it's under waranty, which it most definitely should be, get a new one. Also, I would definitely stay away from anything HP makes as far as a computer system. I've heard nothing but horror stories about their lack of stability and reliability, and this isn't even counting what JAWS does to them! So hopefully, a new computer can be purchased, with xp home. I can honestly see why that mistake was made though, you don't hear about media center addition as much, and until today, I didn't know that JAWS recognized that as being xp pro.



At 08:45 AM 12/4/2005, you wrote:
Okay... this isn't a freedomscientific bashing lis Let's try and keep things relatively on track here, pretty please?

James,
List Admin

At 09:42 AM 12/4/2005, you wrote:
the cost of xp pro os is about 100 dollars more that is all.
it is kind of sad that fs has to stoop to levels like this to make a point to the blind people out there, meaning that fs is a money hungry company and doesn't care what or how they make money to gain more status in making a product that is to work with out any flaws. but clearly it hasn't happened.
and you can get a custom made for under 1000 dollars for about 300 or 400 dollars
I know of a place that builds these kind of custom systems.
jaws is certainly a resource hog,
and the corruption of windows core is true in the sense that they have to hack into windows to get the info that is needed well, other products/screen readers mentioned here before do not do such things.
and why does fs have to trick people into purchasing jaws pro anyway?on another list eric said
Begin quote
you never know when standard support will be going away"
end of quote


----- Original Message ----- From: "Joseph Machise" <josephmachise@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, December 04, 2005 8:19 AM
Subject: Re: Forced to switch to JFW Pro



Well Katrina,
You are silently in a lot of hot water.
If I were you,
I would take the Computer back.
And get a custom one made with your own version of windows.
I have had my problems with fs,
and the ATI Cards,
Jaws is a resource haug,
it also messes up the core of windows.
It will cost you $1000 or more to get a custom machine built, from now on a lesson learned.
Don't by Computers with windows built on, because if your machine should crash,
when you put your windows back you will lose all your data,
and the machine will be put back as it was when you bought it.
If I were you, I would get my own machine and put your own windows on,
if you by XP pro. that is more money than XP home.
FS doesn't care about anybody, all they care is about people with money.
You sound like a nice person Katrina, I wish you were my girl friend,
but I have to go, good luck, I hope I can be of some help.
If you need any more information,
You can write me off list, or call me on the phone.
#781-599-6664
Email is josephmachise@xxxxxxxxxxx
Joseph
----- Original Message ----- From: "Katrina" <kanderson@xxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, December 04, 2005 2:35 AM
Subject: Forced to switch to JFW Pro



After spending the last week dealing with several problems getting a new
desktop computer to work, it turns out I am faced with the worst problem of
all, and everything I have gone through thus far may have been a huge waste
of time, money, and resources. Obviously I will contact FS Monday about
this matter, but that will be my first day back to work after a long
vacation, so I may not have an easy time of getting to speak with somebody
during business hours. In the meantime, I was hoping somebody on this list
could help.


I thought that my new computer came with Windows XP Home, but instead it has
Windows XP Media Center. I had never heard of that, and actually had
thought there were only two versions (Home or Pro). I knew to not get
Windows XP Pro, but apparently I should have known to stress that my version
of JFW would only work with XP Home, and made sure to not get the Media
Center. I had called FS to ask if there was anything I needed to stay away
from and/or know about before buying the computer. I specifically asked
about the ATI video card, as I had heard that could be a problem. I was
advised on that topic, but was given no other advice. Oh well, that is
water under the bridge. Now I need to figure out how to solve the problem
at hand. After installing JFW, I was given a message about this version of
JFW not working with XP Pro, etc. I thought that was interesting, because I
didn't purchase XP Pro. I did a bit of research on the FS Website, and
learned that FS does not support Media Center (and/or hasn't tested it), but
that it would work with the professional version of JFW. Well, it was a
great time to find that out! (frown)


As I see it, there are three choices. First of all I called HP to ask if
the HP Pavilion with Windows XP Media Center could be changed to XP Home. I
was told absolutely it could not! I was advised to return the computer, and
get one with XP Home, so that is my second option. Or then there is the
third option of purchasing the JFW Pro version. Since the first option
appears to be out of the question, I'm left with two choices. I truly don't
want to think about returning the computer and getting another one, as I
have spent a good deal of time and money getting this computer working. I
have had lots of people help with transportation, installation, etc. This
past week I was on vacation, but Monday it is back to reality. I never
considered that I couldn't have this computer working before returning to
the stress of my job. But, it is unfortunately going to happen that way.


It is a long story, but all of it revolves around the installation of a
secondary hard drive (from my old computer), and the floppy from the old
computer. Best Buy ran into a major problem, which they thought was a flaw
in my new computer. Turned out the problem lied in their network. I don't
even know if they will take this computer back after all of the work that
has been done. Fortunately I have had access to transportation this past
week, so it was possible to travel back and forth to Best Buy multiple
times. That transportation will not be available after tomorrow, and I am
definitely not going to pay for a taxi considering the distance involved.


So, that makes me lean toward the latter choice....getting the JFW Pro
version. Now my question...how much would I have to pay to get that
software? I just purchased version 6.1 a few months ago, and have been
using version 7 most recently. I really am not sure I can afford another
thousand dollars. Since I already have JFW, and a Sma, would I have to pay
the full price? And, since FS hasn't tested Media Center should I stay away
from it?


All thoughts would be greatly appreciated!

Katrina


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