Re: Firefox dialogs will not read properly
- From: "Adrian Spratt" <Adrian@xxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 12 Jan 2009 21:05:42 -0500
Dave,
With genuine respect for you and all the contributions you have made to this
list, I agree that all people ultimately must resort to trust, and perhaps
we as blind people must do so more than most. Witness those of us in the US
who are stuck with currency notes that are all the same size. I was
interviewed on Fox-Business last year on that subject, opposing the NFB's
position that it doesn't matter.
As always, your points are well taken. Each lister will make his or her
decision on each of the scenarios you describe.
I'll add one more consideration and hope the moderator will indulge me.
Suppose you gave identifying information to FS about your MasterCard
account. Then suppose that two weeks later, someone used your account
information to make a purchase. Would you assume FS wasn't responsible, or
would you worry that someone there might be? Unfair to FS and its employees,
but the suspicion would naturally arise.
As you say, the ability to watch an FS employee work via Tandem provides a
new level of protection, but I believe there is never enough unless you
absolutely trust that person, as I do my family, my long-time friends and my
long-time business associates. Much as I appreciate the people I have dealt
with at FS, I've never met them and my contacts are at best occasional.
James will understandably intervene soon, and I don't want to be removed
from the list. Let me just conclude by saying that it's one thing to assess
someone who helps us across the street and quite another when that person is
lurking anonymously via an Internet connection. The former isn't easy, but
we've all made those judgments. The latter is simply impossible.
----- Original Message -----
From: "dave-d0619" <dave-d0619@xxxxxxxxxxxxx>
Sent: Monday, January 12, 2009 5:10 PM
Hello Adrian:
When we as individuals, who are visually impaired, ask for assistance from a
person who can see, for directions, for help crossing a road/street, for
help to a door of a store or building, what is to say that person won't try
to rob us when they have finished giving us the directions, when we reach
the other side of the road/street or helped us to the door of the store or
building.
Given the fact that the tech support agents at FS announce their name, when
they answer the phone, It would be extremely stupid of any of the
representatives, if they were so inclined, to then try and rip off any of
your personal information, that might be associated with the particular web
site that you are trying to get help, wouldn't it!
I agree that we have to be careful as to who we give personal information
but, we also have to be careful that we don't cut off our nose to spite our
face in the process.
Of course, if you are using JAWS 10, the tech support at FS can use the
Tandem center function to connect to the web site through your computer.
So, you would see if they tried to go to any sensitive areas of a site that
contained personal information.
That is why I would change my username and password to a temporary username
and password for the site I needed help, let the FS agent use them, then
switch back to the original username and password, once the tandem session
was finished.
Sincerely:
Dave Durber
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