Re: Eric Damery's response to my Blog comments
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 26 Jun 2007 12:02:17 -0700
Then what I'm still asking, is why don't the FS tech support people simply
adapt this to their system? Again, I didn't say I didn't know that others
have put something like that together. I asked what the impediment was to FS
incorporating such technology,. Again, if they are reluctant to buy it from
a third party, then what keeps them from developing something similar on
their own? After all, they're a high tech company themselves, capable (I
should think, anyway) of creating something similar..
thanks.
themwel
----- Original Message -----
From: "Darrell Shandrow" <nu7i@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, June 26, 2007 11:35 AM
Subject: Re: Eric Damery's response to my Blog comments
No. It is no longer out of reach, thanks to Serotek. Visit
http://www.serotek.com and learn more about RIM for yourself.
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of translation by
another person.
Blind Access Journal blog and podcast: http://www.blindaccessjournal.com
Check out high quality telecommunications services at http://ld.net/?nu7i
----- Original Message -----
From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, June 26, 2007 11:26 AM
Subject: Re: Eric Damery's response to my Blog comments
This is going to sound politically very incorrect, and I apologize in
advance if I must. But when I read this part of the thread, about remote
access for tech support and how we regret that FS doesn't do it, I can't
help but be grateful that the tech support staff at Audible.com are sighted
and can use such technology with me. Not being a technical guy, I have no
idea what the difficulties in setting up similar stuff for a tech support
situation where neither side can see what they're doing is. Maybe it's
rocket science? Maybe it would be billions in development cost?I don't know
about any of that. But yes, I can say for sure that if FS had this
capability, I'll bet I would have saved a bundle in phone charges and
precious time on the issue I'm currently having and which isn't yet resolved
(don't ask) if they could just get into my computer and look at everything
and try procedures themselves.
Can anyone explain what would be necessary for FS to have this capability?
Is it simply out of reach? Is it something these other companies I hear
mentioned have successfully devised, but which FS has neither applied itself
to building for itself nor become willing to buy from a third party vendor?
Sincere question. Not sarcastic. Really don't know why they don't do this
stuff.
Thanks.
----- Original Message -----
From: "Darrell Shandrow" <nu7i@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, June 26, 2007 10:50 AM
Subject: Re: Eric Damery's response to my Blog comments
Yes, indeed, this would be an *excellent* application of the RIM technology!
Darrell Shandrow - Accessibility Evangelist
Information should be accessible to us without need of translation by
another person.
Blind Access Journal blog and podcast: http://www.blindaccessjournal.com
Check out high quality telecommunications services at http://ld.net/?nu7i
----- Original Message -----
From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, June 26, 2007 10:39 AM
Subject: RE: Eric Damery's response to my Blog comments
Yes, maybe FS could buy the remote access technology with speech that
Serotek is now offering to it's blind customers??? ;)
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx
> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Sean M McMahon
> Sent: Tuesday, June 26, 2007 1:13 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: RE: Eric Damery's response to my Blog comments
>
> Yes dell has such a system, and they also have this really cool thing
> where they take controll of your computer. I'm sure that's
> quite helpfull
> to the out-sourced workers. Maybe jaws aught to include
> remote desktop
> support so there tecks can also have such a system. With
> alll the tools
> it's interesting to me that pc tech support seems to know
> less with some
> issues then fs level one support. And according to the podcast, they
> wonder why blind folks are calling in with computing, non-jfw issues.
> oops, got a little ranty there.
>
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