Yes dell has such a system, and they also have this really cool thing where they take controll of your computer. I'm sure that's quite helpfull to the out-sourced workers. Maybe jaws aught to include remote desktop support so there tecks can also have such a system. With alll the tools it's interesting to me that pc tech support seems to know less with some issues then fs level one support. And according to the podcast, they wonder why blind folks are calling in with computing, non-jfw issues. oops, got a little ranty there. -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx