Hi Katrina, If it's a scanned image Jaws won't be able to read it. If you have OpenBook or K1000 you should be able to open the file and run OCR on it and then read it in either program. HTH Russell _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of K Anderson Sent: Friday, August 10, 2007 6:58 PM To: jfw@xxxxxxxxxxxxx Subject: Empty PDF Document I am trying to access PDF files sent via E-mail. These documents are sent via the same individual. Every time I try to open the file Jaws reports an empty document. At the same time I hear Jaws say something about processing 5 out of 6 pages (as an example that is). The documents certainly aren't empty...Jaws just isn't reading them. One of these documents was scanned into a computer so it could be E-mailed to me. I'm not sure about the other document though. I'm using Adobe Reader 8.1, JFW 8, and Windows Media Center. I clicked on the Adobe option to ensure accessible features were appropriate and was informed there was no text in the document...possibly meaning this was a scanned image. I've been able to access PDF documents in the past with pretty good success...typically converting them to a TXT file. What is different this time and is there anything I can do to help Jaws deal with these documents? Katrina