Employment at Freedom Scientific

Hi,
Want or need a job involving jaws? Please read on:

Position Open


Job Title:


TECHNICAL SUPPORT SPECIALIST


Location:


Job openings in several different locations as well as the Corporate
Headquarters in St. Petersburg, Florida


Company Name:


Freedom Scientific, Inc.


Responsibilities:


Provides technical support to end users of Freedom Scientific products by
performing the following duties:

* Responds to telephone calls requesting technical support
* Responds to email requests for tech support
* Identifies, researches, and resolves technical problems, referring more
complex problems to a supervisor or products escalation staff
* Logs and tracks calls using trouble ticket database
* Follows instructions and pre-established guidelines to perform the
functions of the job


Requirements:


* One year certificate from college or technical school plus one to two
years or related experience and/or training
* Two years of assistive technology experience
* Expert knowledge of Freedom Scientific JAWS software
* Knowledge of all other Software and Hardware products of Freedom
Scientific
* Knowledge of Windows O/S (Win9X, Win ME, WinNT/2000,WinXP)
* Familiarity with Microsoft Office Applications, IE and E-Mail applications
such as Outlook and Eudora.
* Familiarity with hardware troubleshooting (desktops, laptops,
synthesizers, Braille displays and Note Takers)
* Ability to learn call track database system
* Fluency in creating, modifying, and reading grade II Braille text helpful


Salary:


Depends on knowledge level & experience


Closing Date:


Open until filled (two contract tech support and two in-office tech
support).


Contact Information:


* Nancy Howell, HR Director, email: Nhowell@xxxxxxxxxxxxxxxxxxxxx
* Bryan Carver, Tech Support Manager, email: BryanC@xxxxxxxxxxxxxxxxxxxxx


Description of Company:


Freedom Scientific, Inc. is a world-wide developer, manufacturer, and
distributor of assistive aides to the blind/low-vision populations as well
as learning disabled population. Please visit our website at

http://www.freedomscientific.com

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