DSL Reconnection: Was - JAWS awareness to Sighted People
- From: "Farfar Carlson" <dgcarlson@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 3 Nov 2010 11:19:57 -0700
Reported experiences with DSL as in the message below are not uncommon, and
usually due to a local outage, that once fixed resets the modem automatically
and you're back in business - no intervention required on our part.
However to be a party-pooper, where is the JAWS-related aspect of this thread
now headed?
Dave
Created in the Audio Recording and Mixing Studios, San Jose, California
----- Original Message -----
From: Deb
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, November 03, 2010 10:07
Subject: RE: JAWS awareness to Sighted People
I had an experience like that. I had just switched over to Qwest DSL. I had
just set up my e-mail accounts again. I knew I had them correct, because I had
checked with another blind friend. I called Qwest and told them their DSL
wasn't working properly for me. They said I had not set my e-mail up
correctly. Well, I went out to dinner with friends. Guess what? When I got
back my e-mail was working. I had done nothing different.
Love begins with a smile, grows with a kiss and ends with a tear.
Deb and Banff
------------------------------------------------------------------------------
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Alan Dicey
Sent: Tuesday, November 02, 2010 11:30 PM
To: jfw@xxxxxxxxxxxxx
Subject: JAWS awareness to Sighted People
Dear Tom,
Well Done!
I wish I could do what you wrote:
"I went into a couple of places, tweaked a couple of things"
I am not very good at tweaking things in my computer!
By the time I learn to do some things, it changes all the time!
LOL!
If I was really wealthy, I mean, if I won the Lotto, or something, I would
run an advertisment on television like the NFB did so many years back, even
before I lost my eyesight, I think I saw it in the late 1980's.
It started up something like:
"If you were Blind, you could take a bus,
If you were Blind, you could read a book,
If you were Blind, you could walk down the street,
If you were Blind you could cook your own meals,
etc., etc., etc.,
I do not remember exactly, but I remember the advertisment even as I was
losing my eyesight.
It helped me.
But I would concentrate on a person using a computer and working at a job,
let the sound of JAWS be heard loud and clear.
So People understand how it works for us!
Perhaps that could go on the airways as a PSA now, at no charge to anyone.
Perhaps some college Movie making Classes would produce the advertisment.
Just let people know that with JAWS we can use computers!
That would be such a great help when we do need assistance with our machines.
Having the technicians know it is not a "freaky thing" that a Blind person
has a machine and that it simply needs the same standard work done as any
sighted person's machine, and not to be scared!
With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page:
http://AmericanBlindChess.org
----- Original Message -----
From: Tom Lange
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 11:52 PM
Subject: Re: Dell Agony
Hi,
Oh yeah, I know exactly what you're saying. Years ago when I first got
AT&T DSL, it wasn't working on the planned due date and I went round and round
with AT&T tech support about how everything was working on my computer and that
they were the ones who were screwing up. They wanted me to remove all my
network components and protocols, or, worst case, reinstall Windows, and I
flatly refused. I mentioned that I did PC troubleshooting for a living and the
lady support rep really got bent out of shape and copped an attitude. So I
hung up and called back. Turns out I was right; they'd provisioned the wrong
line and I told them that if they didn't get it straight RIGHT FRICKIN' NOW
there'd be hell to pay after I took it up with AT&T upper management. The guy
handed me some BS about how I'd have to wait another six weeks for the line to
be provisioned and I said OK buddy,, your backside is grass, putting it nicely.
I went to run a couple of errands, re-tested the line and guess what?
Everything worked like a champ. Guess the squeaky wheel got the grease. I
love when that happens.
Recently I switched over to Time Warner cable and when the guys came over
to set it up, all they did was hand me the modem, put a splitter cable on the
main line, and told me exactly what to do on the PC. As they watched me fire
up JAWS and do as they directed, they were really impressed as they'd never
seen a blind guy do that sort of thing before. I went into a couple of places,
tweaked a couple of things and it was up and running in less than ten minutes.
My trial period with Time Warner's about up and it looks like it's a keeper, so
I'll be ditching AT&T shortly.
Tom
----- Original Message -----
From: Yadiel Sotomayor
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 4:09 PM
Subject: Re: Dell Agony
This is why I prefer as much as possible DIY (do it yourself). I am
teaching myself how a computer works. Both on software and hardware. That way I
can piss the guy off telling how to do his job right. hahahahaha
From: Farfar Carlson
Sent: Tuesday, November 02, 2010 2:57 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Dell Agony
Alan,
As much as you dislike the ribbons, they are not only here to stay in
the Office suite, they are also prevalent in the Windows 7 environment and the
more mundane applications that come with it.
Like it or not, you'll be better off getting Office 2007, learning the
ribbons, and if you migrate to JAWS 12 be able to take advantage of the virtual
ribbon feature.
Time to come out of the 90s and into the new millennium.
And as for your experience with AT&T, it's also dangerous to have their
remote tech support grab your computer to do the fixing for you. Yes, they did
fix my DSL modem setup problems but they left behind their mirror display
driver, which subsequently messed up how JAWS was working. I had to remove the
Dameware Mirror Driver before thing got right again. But at least it was free.
Now don't ask me about my wife's Sony VAIO and getting a crashed hard
disk replaced. She's been complaining ever since that it no longer works as
well as originally. We're looking at buying a new laptop soon.
Dave
Created in the Audio Recording and Mixing Studios, San Jose, California
----- Original Message -----
From: Alan Dicey
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 11:50
Subject: Dell Agony
Dear Dorothy,
Your experience sounds just like the one I had with A T and T's
"In-Home" Technical Support!
The guy that came over acted like this Blind person was a devil or
something, he just reinstalled my Dell Computer Systems Disk and wanted to run
away as fast as his legs could carry him, and at a charge of $179 to my credit
card!
Folks, I cannot tell you how kind the A T and T Customer Service
Technical Support people were, when they said the tech would do this, and do
that, and do this and do whatever was needed for me to have him do, and he did
absolutely nothing except reinstall my Windows XP!
On the other hand, I had to order my Dell Computer Systems disk, and
those Dell Customer Service People were the greatest, I cannot say enough about
them.
They even sent my Systems disk out the same day I called, FedEx!
No Charge whatsoever!
Incredible!
I am still stunned at how professional and courteous, yet personal and
kind they were!
I do not have the issue you had with JAWS, as I simply called Freedom
Scientific and explained the situation, got lucky and had one of the
old-timers in Technical Support on the telephone, a gentleman I knew for about
10 years, and he gave me my 20 digit authorization number and sent me out
another JAWS Disk, then walked me through the process of updating JAWS 11 when
I received my Disk from them.
But Friends, I am despartely trying to fine Microsoft's Office 2003, as
that which was on my Dell Computer was just a "Courtesy" version, and Dell
could not help me there.
Anyone have any ideas?
I refuse to use Office 2007!
Ribbons?
Ribbons?
We don't need no Ribbons!
We don't gots to use no stinking Ribbons!
LOL!
Sorry you had problems with your In-Home Technician, perhaps that is
the nature of those In-Home Technical support guys, but I must tell you Dell
was so fantastic, even wonderful with me!
But look out for A T and T!
With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page:
http://AmericanBlindChess.org
----- Original Message -----
From: Dorothy Ingram-Gorban
To: org, jfw@freelists.
Sent: Tuesday, November 02, 2010 2:17 PM
Subject: dell agony
I had a visit from dell engineer today he was very unpleasant
indeed, wouldn't listen said he had only come to replace a CD draw, he pulled
out my 2 external drives and I had to get a stranger in from street to find
them, jaws says it is only working in demo mode, it was my last update to jaws
12 I do have the 20 digits on a tape somewhere if I can find it the dell man
only wanted a signature and to tear off I have sent a sharp email to dell
support, meanwhile I understand from fellow jaws users that any change of
hardware makes jaws think I have a new machine and thus it works in demo mode.
I am typing this from my old XP laptop mercifully still running,but the local
engineer phoned and he was baffled but will come on Thursday evening I am
wondering if I will have problems getting another reset if that is what I need,
my friend in UK says he had good service from dell,but the man only wanted a
signature on paper,he had to put my hand where to sign I asked him to"read to
me what you have yelled at me to sign he shot off and slammed door, then I
couldn't find the router or 2 external drives and a stranger helped me well
that is often the case I hope the email I have sent back to dell support will
get a reply Dorothy
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