Re: Can't install Jaws

Thank you Jay.  This was very detailed and explanatory.  Thank you.  I didn
figure that out though ... that I had the wrong driver installed.  I kept
going through all the available drivers on the Dell disc before I got the
right one and Jaws would install.  But, thank you all the same.
Melanie
----- Original Message -----
From: "J Dumes" <jdumes@xxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, June 26, 2005 10:21 PM
Subject: RE: Can't install Jaws


> Melanie,
>
> That error means jaws is not finding or hooking your video driver. Usually
> because the wrong driver is installed or no driver and you're running v g
a
> drivers.  I had the same issue on 2003 server.  The video intercept screen
> isn't coming up because jaws isn't actually installed yet. It's still
trying
> to hook the vidoe at the beginning of the install. You need to figure out
> what video card is on the computer and then go to the website for that
> manufacturer and get the video drivers.  Then install jaws.
>
> j
>
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On
> Behalf Of Melanie Clouser
> Sent: Sunday, June 26, 2005 4:05 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: Can't install Jaws
>
>
> I have Jaws Pro.
>
>
> ----- Original Message -----
> From: "chevelle" <chevelle33@xxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Sunday, June 26, 2005 9:08 PM
> Subject: Re: Can't install Jaws
>
>
> > Hi, if you are using xp pro, you cannot authorize jaws standard with
pro.
> > You need jaws pro in order to use xp pro. So jaws standard will not
> > authorize on an xp pro system.
> > ----- Original Message -----
> > From: "Melanie Clouser" <MC319@xxxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Sunday, June 26, 2005 6:54 PM
> > Subject: Re: Can't install Jaws
> >
> >
> > > How would I know whether I'm logged in as administrator?  I've
installed
> > > another program without any problem.  Doesn't that mean I'm logged-in
as
> > > administrator?  I'm the only user.  Went to User Accounts in Control
> Panel
> > > ... no user listed other than the one administrator.  Just as a note:
> the
> > > previous Win XP version on this laptop was Home Edition ... not Pro.
> > > Would
> > > that make any difference.  It shouldn't.  I did a full reformat of the
> > > drive. It didn't uninstall Home though.  It now shows both Win XP Pro
> and
> > > Home as existing operating systems.  Pro is the default though.  Home
> > > edition was corrupt ... that's why I reinstalled ... but with Pro this
> > > time.
> > >
> > > Melanie.
> > > ----- Original Message -----
> > > From: "Chipmunks" <chipmunks@xxxxxxx>
> > > To: <jfw@xxxxxxxxxxxxx>
> > > Sent: Sunday, June 26, 2005 8:08 PM
> > > Subject: Re: Can't install Jaws
> > >
> > >
> > >> Are you logged in as with administrator rights when you install jaws?
> > >>
> > >> Cheers,
> > >>
> > >> Doris
> > >>
> > >>
> > >>
> > >>
> > >> At 06:26 PM 6/26/2005 -0300, you wrote:
> > >> >Dell finally fixed my laptop. It took 2 motherboards, reformat of
> > >> >the drive, reinstall of Win XP Pro and all the drivers.  Now, Jaws
> > >> >won't install!  The initial setup screen pops-up. I depress the
> > >> >"setup" button. The musical interlude is heard. Then, the error
> > >> >pops-up. It says an error occurred while trying to modify the
> > >> >video-chain ... DCERRIDD cannot be found.  What's that and where do
> > >> >I find it?  The version of JAWS that I'm installing is 6.0 ...
> > >> >merely because that's the last disc I received. Once that's
> > >> >installed then I can go download the recent updates.  Can anyone
> > >> >help? The video chain intercept screen doesn't pop-up so that I can
> > >> >run that.  Jaws just stops installing once that error
> > >> >pops-up.  Please help ... anyone?
> > >> >
> > >> >Melanie
> > >>
> > >> --
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