Re: [Bulk] JAWS 12, and Office 2007?
- From: "Farfar Carlson" <dgcarlson@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 2 Nov 2010 13:49:50 -0700
Alan,
I'd be one to agree that the remote tech support link might have caused JAWS
problems, but not necessarily system-related or Windows problems. My tech
support session was not using tandem, but an application called Dameware, which
I hereby warn all other listers to watch out for. JAWS does not like having it
sitting in the video chain.
I stand corrected, and you caught me being blatantly overreaching with my 90s
comment. Yes 2003 is in the new millennium, and I was perfectly happy with it
until 2007 was installed on my work computer 5 years ago. At the same time I
purchased a new computer for home and had 2007 installed on that one, as well.
In for a dime, in for a dollar.
If you do ultimately have to migrate to Office 2007 you certainly don't need to
run out and buy JAWS 12 -- in fact I wouldn't buy it just for the virtual
ribbon, as it has caused some other problems with the Quick Access Tools. But
then you don't have the QAT to worry about. In any case the ribbon is not the
monster that others (and yes, I as well) whined about when it first came out.
Navigation is tricky, but once you learn it, you can find what you need fairly
soon. Just don't forget all those alt keystrokes you use to rapidly get to a
dialog in 2003, as most still work in 2007.
Also FS has free training information on using the ribbon, based on JAWS 11 and
earlier, so worth a listen.
Dave
Created in the Audio Recording and Mixing Studios, San Jose, California
----- Original Message -----
From: Alan Dicey
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 12:27
Subject: [Bulk] JAWS 12, and Office 2007?
Dear Dave,
Thank you for your message!
Remote tech support ??
Yes, I had A T and T do a "Tandom" connection with my computer once, and I
did not like it.
In fact, I wonder if that is what made my Windows System crash?
But it was a month or so before the Systems crash, do you think this could
have been the reason?
Dave, Office 2003 is not from the 1990's!
I have a Gateway on my desk right next to my Dell XP machine, well, actually
under the desk, as both are full towers, and that is running Windows 98, "First
Edition", I purchased it in 1998!
LOL!
And it works perfectly, slow, but perfectly!
I have Office 2000 on it!
If I could connect it to DSL and my external Terabyte Hard Drives, 2 of them,
and it would support those "Thumb Drives", I would use it!
LOL!
Right, so then give Freedom Scientific $200 to upgrade to JAWS 12?
I have been playing that game since JAWS 3.3!
Enough, Okay?
XP is supported till 2014, and I like it!
JAWS 11 is good, and I like that also!
Keeping up with JAWS, and the learning of new Microsoft Office software is
not a hobby for me, I have a lot of hobbies, so I want to spend as little time
with learning JAWS and new programs as I have to, not to say those who like
learning new versions of JAWS and other programs are wrong, just not for me!
I say, if it ain't broke, , don't fix it!
Perhaps I will have to purchase Office 2007, but if so, it shall be my very
last resort!
And as for JAWS 12, well, my JAWS 5.X in my Windows 98 machine works just
fine thank you!
Hey, remember JAWS 4.0?
And how about JAWS 10?
LOL!
With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page:
http://AmericanBlindChess.org
----- Original Message -----
From: Farfar Carlson
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 2:57 PM
Subject: Re: Dell Agony
Alan,
As much as you dislike the ribbons, they are not only here to stay in the
Office suite, they are also prevalent in the Windows 7 environment and the more
mundane applications that come with it.
Like it or not, you'll be better off getting Office 2007, learning the
ribbons, and if you migrate to JAWS 12 be able to take advantage of the virtual
ribbon feature.
Time to come out of the 90s and into the new millennium.
And as for your experience with AT&T, it's also dangerous to have their
remote tech support grab your computer to do the fixing for you. Yes, they did
fix my DSL modem setup problems but they left behind their mirror display
driver, which subsequently messed up how JAWS was working. I had to remove the
Dameware Mirror Driver before thing got right again. But at least it was free.
Now don't ask me about my wife's Sony VAIO and getting a crashed hard disk
replaced. She's been complaining ever since that it no longer works as well as
originally. We're looking at buying a new laptop soon.
Dave
Created in the Audio Recording and Mixing Studios, San Jose, California
----- Original Message -----
From: Alan Dicey
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 11:50
Subject: Dell Agony
Dear Dorothy,
Your experience sounds just like the one I had with A T and T's "In-Home"
Technical Support!
The guy that came over acted like this Blind person was a devil or
something, he just reinstalled my Dell Computer Systems Disk and wanted to run
away as fast as his legs could carry him, and at a charge of $179 to my credit
card!
Folks, I cannot tell you how kind the A T and T Customer Service
Technical Support people were, when they said the tech would do this, and do
that, and do this and do whatever was needed for me to have him do, and he did
absolutely nothing except reinstall my Windows XP!
On the other hand, I had to order my Dell Computer Systems disk, and
those Dell Customer Service People were the greatest, I cannot say enough about
them.
They even sent my Systems disk out the same day I called, FedEx!
No Charge whatsoever!
Incredible!
I am still stunned at how professional and courteous, yet personal and
kind they were!
I do not have the issue you had with JAWS, as I simply called Freedom
Scientific and explained the situation, got lucky and had one of the
old-timers in Technical Support on the telephone, a gentleman I knew for about
10 years, and he gave me my 20 digit authorization number and sent me out
another JAWS Disk, then walked me through the process of updating JAWS 11 when
I received my Disk from them.
But Friends, I am despartely trying to fine Microsoft's Office 2003, as
that which was on my Dell Computer was just a "Courtesy" version, and Dell
could not help me there.
Anyone have any ideas?
I refuse to use Office 2007!
Ribbons?
Ribbons?
We don't need no Ribbons!
We don't gots to use no stinking Ribbons!
LOL!
Sorry you had problems with your In-Home Technician, perhaps that is the
nature of those In-Home Technical support guys, but I must tell you Dell was so
fantastic, even wonderful with me!
But look out for A T and T!
With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page:
http://AmericanBlindChess.org
----- Original Message -----
From: Dorothy Ingram-Gorban
To: org, jfw@freelists.
Sent: Tuesday, November 02, 2010 2:17 PM
Subject: dell agony
I had a visit from dell engineer today he was very unpleasant indeed,
wouldn't listen said he had only come to replace a CD draw, he pulled out my 2
external drives and I had to get a stranger in from street to find them, jaws
says it is only working in demo mode, it was my last update to jaws 12 I do
have the 20 digits on a tape somewhere if I can find it the dell man only
wanted a signature and to tear off I have sent a sharp email to dell support,
meanwhile I understand from fellow jaws users that any change of hardware
makes jaws think I have a new machine and thus it works in demo mode. I am
typing this from my old XP laptop mercifully still running,but the local
engineer phoned and he was baffled but will come on Thursday evening I am
wondering if I will have problems getting another reset if that is what I need,
my friend in UK says he had good service from dell,but the man only wanted a
signature on paper,he had to put my hand where to sign I asked him to"read to
me what you have yelled at me to sign he shot off and slammed door, then I
couldn't find the router or 2 external drives and a stranger helped me well
that is often the case I hope the email I have sent back to dell support will
get a reply Dorothy
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- » Re: [Bulk] JAWS 12, and Office 2007? - Farfar Carlson
