Re: Amazon.com, and JAWS 7.0

Hi. It's because Window-eyes uses a different method of doing the same thing JAWS does, it's just like taking a different set of directions to arrive at the same location if you will. Window-eyes's method works, whereas JAWS's doesn't work.
2 things need to happen here.
1. Amazon needs to either go back to the way they were before all this mess started, or make other modifications so that JAWS users can access the site just as easily.
and 2. FS needs to figure out where JAWS is dropping the ball and make sure that it recognizes whatever code change happened on the site so that not only will Amazon work again, but if other sites make this change, they'll also be able to be accessed without difficulties.
Right now, FS recommends the use of Firefox to access Amazon, but a lot of people aren't just going to do this, firstly because the version of Firefox with accessibility built in is a beta, and secondly, people aren't going to install another web browser simply so they can access one website.
So really, both companies, that being Amazon, and FS need to do something.





At 04:28 PM 11/13/2005, you wrote:
Then why is there no problem with the competition?

Bruce

--
Bruce Toews
E-mail and MSN/Windows Messenger: DogRiver@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
Info on the Best TV Show of All Time: http://www.cornergas.com

On Sun, 13 Nov 2005, Jim Portillo wrote:

Hi there.  I'm with Chris.
I don't think this is a JFW issue, rather it's an Amazon issue.
Jim

----- Original Message ----- From: "Chris Skarstad" <toonhead5@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, November 13, 2005 2:03 PM
Subject: Re: Amazon.com, and JAWS 7.0


I have had absolutely no problems whatsoever with JAWS 7, and I'm even using a dectalk express. When I change the punctuation, it works just fine. As for this Amazon thing, how could the beta testers have known? Let's really sit back and think about this for a second. The problems we are all having with Amazon started last week. JAWS 7.0 was released in October, long before any of this started. So the beta testers couldn't have known that this was happening, because the problem never existed while the program was in beta. and furthermore, the program, according to FS, was in beta for over 2 months. This is enough time to squash any *major* bugs that may be out there. Every computer system acts differently, and I suspect that some computer systems are set up by people in rehab who have absolutely no clue what they're doing, or people get these computers, turn them on, and when they aren't configured for optomal JAWS use, they blame FS for having a buggy program. No matter how you slice it folks, no software is completely bug free. That is just the nature of it since these programs are created by human beings, whose nature is to also be imperfect. So if your system acts funny when using JAWS, go back and check to make sure you have everything set up properly. The JAWS help system has specific instructions as to how to do this. Take advantage of this resource and I bet ya a bunch of the problems people are having will go away.





At 12:27 PM 11/6/2005, you wrote:
> I'm afraid this is what happens when a company decides not to do public > beta testing. The release version of the screen reader becomes the > public beta, and we're all beta testers whether we want to be or not. > I've found several bugs in 7.0 that weren't in 6.2. I can't set my > external DECtalk Express to Some punctuation without changing it directly > in the ini file. JFW 7.0 loses focus on the security dialog on my bank > site. I'm sure there others I haven't found yet.
> > Gary King, w4wkz@xxxxxxxx
> > ----- Original Message ----- From: "Bruce Toews" <DogRiver@xxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Sunday, November 06, 2005 9:08 AM
> Subject: Re: Amazon.com, and JAWS 7.0
> > > > This issue should be reaised with FS. I tried it with JAWS 7, same > > problem as Chris. I tried it with WE 5.5, no problem.
> > > > Bruce
> > > > --
> > Bruce Toews
> > E-mail and MSN/Windows Messenger: DogRiver@xxxxxxxx
> > Web Site (including info on my weekly commentaries): > > http://www.ogts.net
> > Info on the Best TV Show of All Time: http://www.cornergas.com
> > > > On Sun, 6 Nov 2005, Jim Fettgather wrote:
> > > > > Since I do a ton of shopping on Amazon, especially around the > > > holidays, I was concerned when I saw this thread.
> > > Just now, using Jaws 5.10, I seemed to have no difficulty finding > > > detailed information about a Mac Mini apple computer.
> > > All of the Amazon pages came up with the information that I had > > > requested, and things seemed to behave normally.I will sure try this > > > with Jaws 6.0.
> > > > > > > > > ----- Original Message ----- From: "Yardbird" > > > <yardbird@xxxxxxxxxxxxxx>
> > > To: <jfw@xxxxxxxxxxxxx>
> > > Sent: Sunday, November 06, 2005 12:44 AM
> > > Subject: Re: Amazon.com, and JAWS 7.0
> > > > > > > > > > chris,
> > > > > > > > Doesn't look like it's just a Jaws 7 issue. I'm using v. 6.2, > > > > and
> > > > something
> > > > similar happens now (I was there just yesterday and everything > > > > was
> > > > normal).
> > > > I did a search for a particular book title that I know they > > > > carry. > > > > When
> > > > the
> > > > search results page loaded, I did a firtual Find for the word > > > > "sort,"
> > > > which
> > > > takes me to the "sort by" combo box just before the listed > > > > results > > > > begin.
> > > > > > > > I arrowed down a few lines and found the linked book title.
> > > > > > > > I clicked on it and the page I got was nothing but the usual > > > > global
> > > > nvavigational links plus a set of links and a combo box dedicated > > > > to
> > > > something to do with finding gifts. It wasn't about gift > > > > *certificates,*
> > > > if
> > > > that's what you got. But it was equally wrong. The title of the > > > > book I
> > > > used for the search was nowhere on the page. I arrowed down > > > > through it
> > > > very
> > > > carefully.
> > > > > > > > By the ay, in case you need it, the customer service number I've > > > > always
> > > > used
> > > > when necessary, and the only one I know about, is
> > > > (800) 201-7575
> > > > > > > > ----- Original Message ----- From: "Chris Skarstad"
> > > > <toonhead5@xxxxxxxxxxx>
> > > > To: <jfw@xxxxxxxxxxxxx>
> > > > Sent: Saturday, November 05, 2005 10:11 PM
> > > > Subject: Amazon.com, and JAWS 7.0
> > > > > > > > Hi folks
> > > > > > > > From the looks of things here, Amazon.com, one of my favorite > > > > sites on the
> > > > net, no longer works with JAWS 7.0.
> > > > You click on a link to take you to the information page for a > > > > specific
> > > > product, but instead you are taken to a page to buy a gift > > > > certificate.
> > > > From what I'm told, they made some kind of visual change to the > > > > site using
> > > > javascript. It looks more visually pleasing, but JAWS doesn't > > > > display the
> > > > page properly. so you press enter on a link thinking you'll land > > > > on one
> > > > thing but you land on another.
> > > > So I'm going to call the customer service line on Monday because > > > > even > > > > i, a
> > > > pretty compident JAWS user, couldn't find the contact us link. > > > > Well, i
> > > > found the link but not the right page. Really frustrating.
> > > > If anyone else has had a similar problem, or if you give the site > > > > aa > > > > try
> > > > and experience the same problem, I'd like to know. This way i'll > > > > have as
> > > > much information as possible when I make my call.
> > > > Thanks.
> > > > > > > > > > > > > > > > > > > > --
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