[jawsscripts] Re: WordCommon.jss

fair enough. 

  ----- Original Message ----- 
  From: John Greer 
  To: jawsscripts@xxxxxxxxxxxxx 
  Sent: Thursday, February 21, 2008 12:10 PM
  Subject: [jawsscripts] Re: WordCommon.jss


  Well of course they will ask you to uninstall and reinstall the software.  
The first step to any tech support is to not overlook the obvious.  When I had 
a job as tech support for an ISP, I actually had a guy that all that was wrong 
was he was placing the CD in the drive upside down.  As a tech support worker 
you have to eliminate all of the obvious problem causes first.  In the case of 
Windows many things can corrupt files so you have to have the customer follow a 
procedure to be able to pinpoint the problem.  In your case it could be a 
number of things, spyware, data being written to a bad sector that Windows has 
not mapped out, Word itself being corrupt, a fragmented disk drive etc.  But in 
every case you have to find the cause before you can find the fix.  That is why 
they send you through what seems like a mundane and useless procedure.
    ----- Original Message ----- 
    From: Geoff Chapman 
    To: jawsscripts@xxxxxxxxxxxxx 
    Sent: Wednesday, February 20, 2008 6:11 PM
    Subject: [jawsscripts] Re: WordCommon.jss


    is support@xxxxxxxxxxxxxxxxxxxxx useful at all in such situations to report 
these things? or will they just tell the sttandard thing of reinstall/repair 
jaws etc? even though one is sure one has done nothing themselves to bring 
about these changes, and that logic would indicate something deeper is going on 
that might need proper investigation to really get to the bottom of?

      ----- Original Message ----- 
      From: Don Mauck 
      To: jawsscripts@xxxxxxxxxxxxx 
      Sent: Thursday, February 21, 2008 6:06 AM
      Subject: [jawsscripts] Re: WordCommon.jss


      I to am having script calls that are invalid as well.  I have not 
changed, deleted or renamed any of the scripts and it appears that problem is 
getting worse.  I also cannot perform the Jaws update and am told that I have 
deleted or renamed a script or function, again, not true.  What's going on?



      Don Mauck | Accessibility Evangelist 
      Cross Applications Unlimited
      7700 Technology Way
      Denver CO 80237
      Phone (303) 334-4184
      Email don.mauck@xxxxxxxxxx 




--------------------------------------------------------------------------
      From: jawsscripts-bounce@xxxxxxxxxxxxx 
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Trent, Mike
      Sent: Wednesday, February 20, 2008 11:58 AM
      To: jawsscripts@xxxxxxxxxxxxx
      Subject: [jawsscripts] WordCommon.jss


      I have been having trouble with word giving me an invalid function 
message when I bring it up. I asked about it on the list a few days ago and 
someone told me that the function was defined in Wordcommon.jss. I found it 
defined in there but Wordcommon.jss won't compile because it has an invalid 
include for Word.hsh. I don't see any source files named word.* on my machine 
and I don't think HSH is a valid extension. Anyone got any ideas as to what 
goes there?

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