[jawsscripts] Re: WordCommon.jss

Well of course they will ask you to uninstall and reinstall the software.  The 
first step to any tech support is to not overlook the obvious.  When I had a 
job as tech support for an ISP, I actually had a guy that all that was wrong 
was he was placing the CD in the drive upside down.  As a tech support worker 
you have to eliminate all of the obvious problem causes first.  In the case of 
Windows many things can corrupt files so you have to have the customer follow a 
procedure to be able to pinpoint the problem.  In your case it could be a 
number of things, spyware, data being written to a bad sector that Windows has 
not mapped out, Word itself being corrupt, a fragmented disk drive etc.  But in 
every case you have to find the cause before you can find the fix.  That is why 
they send you through what seems like a mundane and useless procedure.
  ----- Original Message ----- 
  From: Geoff Chapman 
  To: jawsscripts@xxxxxxxxxxxxx 
  Sent: Wednesday, February 20, 2008 6:11 PM
  Subject: [jawsscripts] Re: WordCommon.jss


  is support@xxxxxxxxxxxxxxxxxxxxx useful at all in such situations to report 
these things? or will they just tell the sttandard thing of reinstall/repair 
jaws etc? even though one is sure one has done nothing themselves to bring 
about these changes, and that logic would indicate something deeper is going on 
that might need proper investigation to really get to the bottom of?

    ----- Original Message ----- 
    From: Don Mauck 
    To: jawsscripts@xxxxxxxxxxxxx 
    Sent: Thursday, February 21, 2008 6:06 AM
    Subject: [jawsscripts] Re: WordCommon.jss


    I to am having script calls that are invalid as well.  I have not changed, 
deleted or renamed any of the scripts and it appears that problem is getting 
worse.  I also cannot perform the Jaws update and am told that I have deleted 
or renamed a script or function, again, not true.  What's going on?



    Don Mauck | Accessibility Evangelist 
    Cross Applications Unlimited
    7700 Technology Way
    Denver CO 80237
    Phone (303) 334-4184
    Email don.mauck@xxxxxxxxxx 




----------------------------------------------------------------------------
    From: jawsscripts-bounce@xxxxxxxxxxxxx 
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Trent, Mike
    Sent: Wednesday, February 20, 2008 11:58 AM
    To: jawsscripts@xxxxxxxxxxxxx
    Subject: [jawsscripts] WordCommon.jss


    I have been having trouble with word giving me an invalid function message 
when I bring it up. I asked about it on the list a few days ago and someone 
told me that the function was defined in Wordcommon.jss. I found it defined in 
there but Wordcommon.jss won't compile because it has an invalid include for 
Word.hsh. I don't see any source files named word.* on my machine and I don't 
think HSH is a valid extension. Anyone got any ideas as to what goes there?

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