[jawsscripts] Fw: EasyRecovery Greetings [Incident: 100305-000001]
- From: "Marvin Hunkin" <startrekcafe@xxxxxxxxx>
- To: <jawsscripts@xxxxxxxxxxxxx>
- Date: Wed, 10 Mar 2010 10:27:24 -0800
hi.
any one itnerested in scripting this application.
marvin.
----- Original Message -----
From: "Ontrack Support" <Support@xxxxxxxxxxx>
To: <startrekcafe@xxxxxxxxx>
Sent: Tuesday, March 09, 2010 6:27 AM
Subject: EasyRecovery Greetings [Incident: 100305-000001]
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you
within about five working days after our response.
Thank you for allowing us to be of service to you.
To access your question from our support site, click the following
link or paste it into your web browser.
http://support.ontrack.com/cgi-bin/ontrack.cfg/php/enduser/acct_login.php?p_userid=startrekcafe@xxxxxxxxx&p_next_page=myq_upd.php&p_iid=129214&p_created=1267773933
Subject
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EasyRecovery Greetings
Discussion Thread
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Response (Administrator) - 03/09/2010 08:27 AM
Marvin:
Our software is not very useful for Jaws, VirtualEyes, or other
Accessibility software. We did have a jaws user in previous years here in
the support team. Since he left, the built-in Accessibiilty capabilitites
have deteriorated. The developers just did not maintain focus on the task of
tagging icons.
Even just tabbing around the screen is only available after a mouse click to
choose a module. Once in, there is some mouse-less capability, but it is
just not pretty.
I am afraid that EasyRecovery will require some sighted assistance to
utilize.
As a result, no matter how capable the software is in general, I would not
recommend it for visually impaired, self-sufficient and independent users.
You can try the free version without any financial risk if you are still
interested. See the 'canned' response below.
EasyRecovery software is designed to help in situations like these.
We cannot guarantee what is left on your system, but with our downloadable
software you can investigate with the free trial of EasyRecovery. That
software is designed to be capable in situations like yours, but the
tremendous number of variations require individual tests on the exact drive
with an EasyRecovery Trial to be sure of results. Our process is to gain
access to the files, even with partitions corrupt or missing, and copy to a
valid destination. The recovery software is passive to the drive with a
problem.
This is 30 day time-limited trial software. The trial software will allow
you to recover one file, and will allow you to see the file names and even
contents of files before you decide on a purchase. The trial software will
not return (or copy out more than a single file). However all files that can
be viewable, not just one, are shown within the software to show everything
it can discover before you decide on a purchase.
Please run the trial version of EasyRecovery before you purchase to see what
is possible with our software.
It is available on our website as a free download.
If you only have data corruption or deleted files, but not hardware failure,
EasyRecovery software is an option. See our website for information, free
trials and online software purchasing:
http://www.ontrackdatarecovery.com/data-recovery-software/
If software is not able to help we also have in-lab data recovery as an
secondary alternative. If you want to find out more yourself, you can go to
the US website for a quote for services, or call us directly.
Quote form (designed for fast responses):
http://www.ontrackdatarecovery.com/data-recovery-quote/
We also have both In-lab and Remote data recovery services.
If your hardware is failing these services are the best options.
DataRecovery Services phone lines are open within a minute or two, so long
waits are unusual.
In the US :
(800) 872-2599
www.ontrackdatarecovery.com
For areas outside the US and Canada, we suggest you see the closest website
for your location at:
http://www.ontrackdatarecovery.com/data-recovery-locations/
Customer (Marvin Hunkin) - 03/08/2010 07:25 PM
hi.
well got this version from a friend.
he had it for a few years, and thought it might help me out.
but need version 6.2, i am a blind computer user suing the jaws for windows
screen reader from http://www.freedomscientific.com
and do not have a credit card.
so this is the version i am using.
marvin.
----- Original Message -----
From: "Ontrack Support" <Support@xxxxxxxxxxx>
To: <startrekcafe@xxxxxxxxx>
Sent: Monday, March 08, 2010 7:07 AM
Response (Tom Thurber) - 03/08/2010 09:07 AM
An upgrade to the newest version for purchase is available to verifiable
purchases. However, I cannot find the original purchase with the provide
information.
From which web site did you purchase EasyRecovery?
What exact version did you purchase? And for how much?
What name and e-mail address was used to purchase it?
Customer (Marvin Hunkin) - 03/05/2010 06:10 PM
hi.
well can i have the latest version then to support vista.
marvin.
----- Original Message -----
From: "Ontrack Support" <Support@xxxxxxxxxxx>
To: <startrekcafe@xxxxxxxxx>
Sent: Friday, March 05, 2010 6:34 AM
Response (Tom Thurber) - 03/05/2010 08:34 AM
If I understand correctly, EasyRecovery is crashing after you select the
FormatRecovery scan option.
If so, that is expected behavior for older versions running on Windows Vista
or 7 or unsupported environments such as servers, RAID, spanned sets or
non-Microsoft operating systems.
EasyRecovery 6.21 now supports Windows Vista or 7.
Servers, RAID, spanned sets or non-Microsoft operating systems can be
recovered using our engineering services.
http://www.ontrackdatarecovery.com.au/data-recovery-services
Customer (Marvin Hunkin) - 03/05/2010 01:25 AM
hi.
had sighted help to try to click on the data recovery tab, then the format
recovery option.
but it keeps going to the desktop .
so cannot get to this option.
what am i doing wrong?
not accessible.
unless there is keyboard keystrokes to get to the data recovery and the
format recovery option.
with my jaws screen reader.
please help me out.
getting frustrated.
marvin.
Question Reference #100305-000001
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Product Level 1: EasyRecovery
Product Level 2: ER DR
Category Level 1: Technical Support
Date Created: 03/05/2010 01:25 AM
Last Updated: 03/09/2010 08:27 AM
Status: Waiting
Operating System:
File System:
Internet Browser:
Product Version:
[---001:005275:01922---]
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