[JAWSLite] web page not working

Today I tried this site because I use qwest. the site is for remote assistance. 
They can work your computer for you. the site is
ra.qwest.com
that is with no www or http. Now when you go to the site it says that  your 
machine needs to install some kind of download controls. I did have to install 
an active x control when I first go to the site. the qwest tech said there is a 
little window in the middle of the screen that gives you the option of 
installing these controls. I could not find it. With the jaws cursor I found 
where it said "your machine needs to install these download controls." would 
you like to install. and there were suppose to be two buttons yes and no. I 
couldn't get to the buttons. jaws would just say done internet resize symbol. . 
I never ran into this before. what is it about.

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