[JAWSLite] Re: Your Experience with Time Warner Road Runner?

Hi -- where are you located? in NC I used to used roadrunner with TimeWarner 
and had no problems... The only thing I would complain about was the 
awkwardness of using their website to change your email passwords.  But even 
there it is accessible for the most part; just a little roundabout.
One thing I would also say has more to do with their tech support -- they 
have the most convoluted setup to handle calls to tech support -- you talk 
to one person who informs you after you're blue in the face trying to 
explain the problem, that he/she is only the answering service and you need 
to be transferred to tech support; then you have to repeat everything you 
said to begin with as there is no mechanism to convey what you said, or your 
home phone or anything, to the techy; then the techy who is at the national 
roadrunner help desk informs you that your problem is a local problem so you 
have to transfer again and repeat all your info yet again.  Then heaven help 
you if the problem needs to be "escalated" to a specialist.  You're in for a 
long wait for someone to get back to you.
Once when I was having an email problem I got escalated as the problem had 
something to do with the server's spam filter. I ended up exchanging email 
to customercare@somethingorother, who eventually solved the problem.  Fine. 
But I kept that email addy for future reference in case of a similar 
problem.  As luck would have it I did have a problem and sent them email 
directly, only to be informed that I had to go through the help desk and if 
they couldn't solve it there I would have to be escalated again.

So I guess TW isn't a bed of roses, but is anyone else any better?
Happy surfing.
--le


----- Original Message ----- 
From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>; <jawslite@xxxxxxxxxxxxx>
Sent: Friday, February 22, 2008 9:01 AM
Subject: [JAWSLite] Your Experience with Time Warner Road Runner?


Hi.

While in the process of moving apartments, I've been trying to start a new
Internet and phone service. Verizon has proven very difficult to work with.
Now I'm looking into Time Warner Road Runner. does anyone have experience
using TW's Internet service with JAWS? Any problems?

Thanks.


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