Dear Husna,
It's very interesting that you should raise this point today, as I had
experience of something either the same, or very similar, happen to me
today.
I guess that by the time you read this, others on the list will have been
able to help you. Let's hope so, smile.
I'm afraid that my message will be written in a very untechnical way, as
I'm
not 100% sure of the exact procedure, but if you're prepared to read on,
I'll give it a go.
I'm using Jaws 7, and still had 610 on the machine.
I decided to uninstall 610, and at the point of being asked to reboot the
computer at the end of the process, I said yes, and went to the Finish
button.
At this point the computer froze. If I remember correctly this also
happened
when I installed version 7.
I manually switched off the computer, and then switched it on again.
Unfortunately I got no speech, although the Desktop came up.
I have no sight, so in these situations I am completely reliant on my
wife,
who can see, but who has even less knowledge of computers than I do.
Actually the first time it happened, my wife wasn't around, so I reached
again for the off switch, hoping that it was just a blip.
I switched on again, and once more got no speech. With sighted help we
entered on Jaws on the Desktop.
It was here that we got a message to the effect that a video intercept
couldn't be found. These may not have been the exact words, but it was
something like this.
We were being asked to click on details, so my wife did this.
I believe there were then three radio buttons, the top one being checked.
The second radio button asked us if we wanted to install the intercept, or
something like this.
My wife clicked on this, and then we had to go to Execute.
I think we then had to reboot the machine, and all was then fine.
I'm sorry that this message is rather long, and apologise even more for
its
vagueness. Let's hope that someone who has more knowledge that I can help
you more.
Good luck.
With best wishes,
Keith
Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Husna Begum
Sent: 01 January 2006 16:59
To: jaws-uk@xxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] problem with jaws
Hi,
Does any one know what to do when jaws displays a message saying it can't
intercept video properly? when I click on details it keeps saying jaws has
encountered a problem in unknown. I uninstalled and reinstalled jaws but
the
problem is persisting. the problem occurs with jaws version 6.0 as well as
prior versions of jaws. please does any one have any ideas? I am using
windows millennium.
Thanks,
Husna
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