[jaws-uk] Re: outlook and spam Email problem

  • From: "Dorothy Ingram-Gorban" <dorothy.ingram-gorban@xxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Fri, 2 Oct 2009 22:08:24 +0100



Paul, just an afterthought maybe a good idea to delete temporary files and cookies. Dorothy

----- Original Message ----- From: "Paul Roberts" <anorack@xxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Friday, October 02, 2009 7:24 PM
Subject: [jaws-uk] outlook and spam Email problem


Hi all,

AS of 7:50 on Wednesday night, I have had a problem in outlook, with a
particular Email.

Basically, this is a spam Email which ordinarily I could just delete but
this one refuses to go and if I so much as focus on it and attempt to
delete
it, JAWS falls silent and won't resume until I have alt tabbed, by which
time, I am unable to arrow down and read through the list of Emails in my
inbox.

When I then attempt to close outlook, I get a mesage and then have to go
to
end tasks.  I enter on this and I then get the error mesage report which
gives you the option to send or don't send.  Although I havbe selected
don't
send, I did send the report the other night, in the hope that I may get
some
kind of response to my problem but as yet, I've heard nothing.

At present, I have around 45 Emials in my inbox, 44 of which can be
opened,
read, deleted, moved and so on but this spam message refuses to go.

I am naturally worried about what this Email might do.
It doesn't have an attachment to it and even if it did, I wouldn't dream
of
opening it.

I contacted my ISP and explained things to them but they told me to
contact
someone who could perhaps come round and have a look.

I hope my Nephew will be able to come round tomorrow but in the meantime,
I
have got in touch with the shop where I bought my PC from and the person
there is going to contact someone on my behalf.

I am using XP and the latest version of Outlook.

If however others on this list have had a similar experience to me, then I
would be interested to know how you got on and whetehr or not you were
abel
to solve the problem.

Any thoughts and suggestions as to what I can do would be muchappreciated.

Thanks

Paul.


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