Hi andn thanks for the tip, Just one thing though, please tell me am I hitting enter on the things I want to keep or the things I want to delete. Your mesage doesn't make it very clear. I have I htink removed a set of temperary files but am not sure about some of the things on the list. Regards Paul. ----- Original Message ----- From: "Tiddy Ogg" <oggy@xxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Sunday, October 04, 2009 7:29 AM Subject: [jaws-uk] Re: outlook and spam Email problem : I'm sure this won't solve your problem, Paul, but it's worth doing a : disk clean up. : Go to My Computer, select your hard drive then do alt-enter to get : properties. : Select disk clean up, hit enter then wait a minute or so for it to check : everything. : You'll then get a list of all the stuff you might want to remove. Go : down the list, selecting any you want with the space bar then push : enter. This will get rid of all the temporary files. As for cookies, : follow Dorothy's instructions if you like... I'm sure there's another : way, but can't think of it. : : : -----Original Message----- : From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] : On Behalf Of Dorothy Ingram-Gorban : Sent: 03 October 2009 22:31 : To: jaws-uk@xxxxxxxxxxxxx : Subject: [jaws-uk] Re: outlook and spam Email problem : : : Paul,sorry you are still stuck, did your nephew not come? to delete : Temporary files and cookies I go into internet explorer and Tools and : you : will soon find it it may help I have had an issue with Outlook express : and : ecartis software since last year, an Engineer has gone over the Pc,I : have a : Desktop and laptop he ran a windows repair on laptop but the problem : still : persists, something has altered between Outlook express and ecartis : software, however if you described your Spam to your ISP and they : mentioned : seeing an Engineer they may be right. : : ----- Original Message ----- : From: "Paul Roberts" <anorack@xxxxxxxxxxxx> : To: <jaws-uk@xxxxxxxxxxxxx> : Sent: Saturday, October 03, 2009 9:09 PM : Subject: [jaws-uk] Re: outlook and spam Email problem : : : > Hi Dorothy, : > : > I have ABG on my PC. : > : > Funny you should mention Rreal Player, I have a real network s : installer : > mesage come up but have to route JAWS to PC to read it and it tells me : > that : > my current version is now out of date and to update it. : > : > I get rid of this message but it takes me two or three goes to do : this. : > : > As for what I was doing when the spam Email came in, well I was on the : > internet and attempting to close it but JAWS went sluggish and crashed : and : > I : > had to switch off and on again when all seemed to be wel, until I : Opened : > outlook and as that Email was at the bottom of the pile, that's when I : had : > the problems I have reported. : > : > Paul. : > ----- Original Message ----- : > From: "Dorothy Ingram-Gorban" <dorothy.ingram-gorban@xxxxxxxxx> : > To: <jaws-uk@xxxxxxxxxxxxx> : > Sent: Friday, October 02, 2009 9:51 PM : > Subject: [jaws-uk] Re: outlook and spam Email problem : > : > : > : : > : : > : Paul what were you doing on wednesday at the time of the spam, seems : it : > is : > : happening in Outlook,or do others using Outlook express have it? : also : > you : > do : > : not say which anti-virus product you are running.I do not often get : spam : > but : > : had 2 recently and for some reason I think real Player may be to : blame : > It : > : seems to advertise a lot. after I had a Trojan attack last year My : > Engineer : > : came got rid of Kaspersky put on AVG he set it to do a full system : scan : > : each day, on both a desktop and laptopIt is a bit time consuming : but I : > put : > : up with it. Incedentally when it does a scheduled scan it seems to : do a : > : much bigger than a full system scan, why would this be? You see if : by : > : chance I have not put on at 7 pm for scheduled I go intotools and : choose : > the : > : full scan, counting the numbers after each scan I noted the : scheduled : > is : > : more thorough.I am not sure why?Dorothy : > : ----- Original Message ----- : > : From: "Paul Roberts" <anorack@xxxxxxxxxxxx> : > : To: <jaws-uk@xxxxxxxxxxxxx> : > : Sent: Friday, October 02, 2009 7:24 PM : > : Subject: [jaws-uk] outlook and spam Email problem : > : : > : : > : > Hi all, : > : > : > : > AS of 7:50 on Wednesday night, I have had a problem in outlook, : with a : > : > particular Email. : > : > : > : > Basically, this is a spam Email which ordinarily I could just : delete : > but : > : > this one refuses to go and if I so much as focus on it and attempt : to : > : > delete : > : > it, JAWS falls silent and won't resume until I have alt tabbed, by : > which : > : > time, I am unable to arrow down and read through the list of : Emails in : > my : > : > inbox. : > : > : > : > When I then attempt to close outlook, I get a mesage and then have : to : > go : > : > to : > : > end tasks. I enter on this and I then get the error mesage report : > which : > : > gives you the option to send or don't send. Although I havbe : selected : > : > don't : > : > send, I did send the report the other night, in the hope that I : may : > get : > : > some : > : > kind of response to my problem but as yet, I've heard nothing. : > : > : > : > At present, I have around 45 Emials in my inbox, 44 of which can : be : > : > opened, : > : > read, deleted, moved and so on but this spam message refuses to : go. : > : > : > : > I am naturally worried about what this Email might do. : > : > It doesn't have an attachment to it and even if it did, I wouldn't : > dream : > : > of : > : > opening it. : > : > : > : > I contacted my ISP and explained things to them but they told me : to : > : > contact : > : > someone who could perhaps come round and have a look. : > : > : > : > I hope my Nephew will be able to come round tomorrow but in the : > meantime, : > : > I : > : > have got in touch with the shop where I bought my PC from and the : > person : > : > there is going to contact someone on my behalf. : > : > : > : > I am using XP and the latest version of Outlook. : > : > : > : > If however others on this list have had a similar experience to : me, : > then : > I : > : > would be interested to know how you got on and whetehr or not you : were : > : > abel : > : > to solve the problem. : > : > : > : > Any thoughts and suggestions as to what I can do would be : > muchappreciated. : > : > : > : > Thanks : > : > : > : > Paul. : > : > : > : > : > : > ** To leave the list, click on the immediately-following link:- : > : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > : > ** If this link doesn't work then send a message to: : > : > ** jaws-uk-request@xxxxxxxxxxxxx : > : > ** and in the Subject line type : > : > ** unsubscribe : > : > ** For other list commands such as vacation mode, click on the : > : > ** immediately-following link:- : > : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > : > ** or send a message, to : > : > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : > : > : : > : : > : : ------------------------------------------------------------------------ : -------- : > : : > : : > : : > : No virus found in this incoming message. : > : Checked by AVG - www.avg.com : > : Version: 8.5.420 / Virus Database: 270.14.3/2409 - Release Date: : > 10/02/09 : > : 06:46:00 : > : : > : ** To leave the list, click on the immediately-following link:- : > : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > : ** If this link doesn't work then send a message to: : > : ** jaws-uk-request@xxxxxxxxxxxxx : > : ** and in the Subject line type : > : ** unsubscribe : > : ** For other list commands such as vacation mode, click on the : > : ** immediately-following link:- : > : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > : ** or send a message, to : > : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : : > : > : > ** To leave the list, click on the immediately-following link:- : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > ** If this link doesn't work then send a message to: : > ** jaws-uk-request@xxxxxxxxxxxxx : > ** and in the Subject line type : > ** unsubscribe : > ** For other list commands such as vacation mode, click on the : > ** immediately-following link:- : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > ** or send a message, to : > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : : : ------------------------------------------------------------------------ : -------- : : : : No virus found in this incoming message. : Checked by AVG - www.avg.com : Version: 8.5.420 / Virus Database: 270.14.3/2411 - Release Date: : 10/03/09 : 06:20:00 : : ** To leave the list, click on the immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : ** If this link doesn't work then send a message to: : ** jaws-uk-request@xxxxxxxxxxxxx : ** and in the Subject line type : ** unsubscribe : ** For other list commands such as vacation mode, click on the : ** immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : ** or send a message, to : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : : : ** To leave the list, click on the immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : ** If this link doesn't work then send a message to: : ** jaws-uk-request@xxxxxxxxxxxxx : ** and in the Subject line type : ** unsubscribe : ** For other list commands such as vacation mode, click on the : ** immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : ** or send a message, to : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq