[jaws-uk] Re: bt broad band

Robin wrote:
"If you registered for the free upgrade to this total broadband product,
at no extra cost...you will probably find your line is
pretty dodgy for a while... you should allow ten days or so
until it determines the maximum and optimum speeds for your service....
Poor poor PR to me."

Well the addage is that you don't get something for nothing, BT are looking for 
customers.  Essentially BT are having similar problems to the rest of the 
industry currently problems with high speed ADSL are an outgrowth of our 
present phone system infrastructure (exchanges and copper wire to your door).  
The 8mb service is near at the top end of what the masses will be able to 
access and even in certain circumstances may not at all or at somewhat reduced 
speed.  Speed is not guarunteed and line stability problems are occuring 
accross industry providers.  Plusnet for example have ceased automatic upgrades 
to their 8mb service because of this and intend to try to resolve issues before 
continuing with mass rollout.  I am afraid distant call centres around the 
world are what you get with a large ISP as well.


Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

  ----- Original Message ----- 
  From: Robin Clayden 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Tuesday, July 25, 2006 8:48 AM
  Subject: [jaws-uk] Re: bt broad band


  Hi,

  And also, apologies for the off topic part of this message.

  Don't get me started, but I've had three months of disconnection and
  poor signal stuff at home, due to this new total broadband solution they
  promoted around early May.

  If you registered for the free upgrade to this total broadband product,
  at no extra cost and all that jazz, you will probably find your line is
  pretty dodgy for a while. They even tell you after your line has been
  upgraded and moved to the new system, you should allow ten days or so
  until it determines the maximum and optimum speeds for your service....
  Poor poor PR to me.

  And it's murder trying to get around the auto voice prompts and speak to
  a human being, unless your prepared to discuss technical and complex
  issues with someone in a far distant call centre that doesn't quite
  understand what I mean when I say, jings crivvens, help ma boab!.

  On a jfw slight issue related to this, has anyone possibly on here
  received the BT Wireless Hub and data phone and installed them? The data
  phone isn't so crucial, but I'm scared to undo my home system and run
  the CD and find my home network knackered.

  Good luck,

  Robin.

  -----Original Message-----
  From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
  On Behalf Of adrian.rowe
  Sent: 24 July 2006 15:44
  To: jaws-uk@xxxxxxxxxxxxx
  Subject: [jaws-uk] bt broad band


  I know this is off subject for this list, but has anyone been having
  problems with Bt Broad Band for the last two days? Adrian Rowe

  Email address:

  adrian.rowe5@xxxxxxxxxxxxxx

  You can also contact me on Skype.

  Skype name:

  rubberdingey


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