Hi. I've bought a new laptop which runs Vista. I put my version of Jaws on the machine last week which is version 9. I typed in the authorisation code and the license was accepted. A week later, I was asked to start the Jaws activation again which I did as Jaws was currently running in 40 minute demo mode. The activation again was successful, but I'm wondering why I had to activate Jaws again when it's been running for a week without any problem. I'm also wondering how to read my list of contacts in Windows Mail. I open up the list of contacts with control, shift C, but Jaws reads the first contact name and nothing after that. One last question I have is when shutting the machine down, I press U for shut down then I have to cursor to the option I want to select, whether it be shutdown, restart etc. Nothing happens when I press U for shutdown as I used to on the machine I had with XP. Sorry if I'm asking too many questions as I know very little about Vista. Sue. E-mail sue@xxxxxxxxxxxxxxxxxx Windows Live Messenger sue@xxxxxxxxxxxxxxxxxx Skype suemorgan1006 Mobile 07968825286