[jaws-uk] Re: Problems With Jaws 6.0

Hi Caroline,

When your system reports 100% CPU usage, can you see what
process is dominating use of the CPU?

George. 

> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx 
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of 
> Caroline.Ford@xxxxxxxxxxxxxxxxx
> Sent: 07 January 2005 12:42
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Problems With Jaws 6.0
> 
> Hello,
> 
> I am using Jaws 6.00.406 on a Windows 2000 PC with service

> pack 3 installed.  I have a 1.6 Pentium 4 and 1 gb of RAM.
I 
> also have a PowerBraille 65/80 attached.
> 
> During the two years I have been using this PC, I have
never 
> known it to spontaneously re-boot, but since installing
Jaws 
> 6.0 just before Christmas, it has done so four times.
There 
> is no warning that the PC is going to re-boot except that
the 
> system becomes rather sluggish and Jaws will no longer
report 
> what is under the cursor as normal.  Refreshing the screen

> with Insert+Escape cures this problem for a few seconds,
but 
> then Jaws becomes unresponsive again.
> 
> When this misbehaviour starts, I check in Task Manager and
my 
> CPU usage is up at 100%.  Shortly afterwards, the PC 
> re-boots.  On a couple of occasions, when I have noticed 
> sluggishness setting in, I have managed to unload Jaws 6
and 
> run 5.1 instead, after which point the system behaves
normally.
> 
> Another problem I have found with Jaws 6 is that, when 
> reading through a long text file in Wordpad (500k plus),
if I 
> press Insert+2 for say all, Jaws starts reading in an 
> entirely different position from where the cursor is 
> situated.  I don't know whether this is related to the 
> sluggishness/re-booting problem or not, but there is 
> definitely a problem which has been introduced into my
system 
> with Jaws 6.  Also, when holding down alt and pressing tab
to 
> cycle through running applications, Jaws 6 only announces
the 
> name of the program about 50% of the time.  I frequently
have 
> to release the alt key to find out which program I have 
> actually landed on.
> 
> The only difference in the programs I am now running is
that 
> I am using Jaws 6.0 instead of 5.10.  Nothing else has
been 
> updated.  Nothing is being written to the JFW.RPT file
when 
> the crashes occur.
> 
> I've tried repairing Jaws but this has had no effect.
> 
> I have reported this problem to FS but have not had a 
> response.  If anyone else has experienced strange symptoms
on 
> a PC with similar specs to mine, or if anyone has any
ideas 
> about what I should try to do to get things working
properly 
> again, I'd be glad to hear from you.  I like some of the
new 
> features of Jaws 6, but feel that it's safer to revert to
5.1 
> for the time being until this problem can be resolved.
> 
> Regards,
> 
> Caroline Ford.
> 
>
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