[jaws-uk] Re: PROBLEMS IN USING THE AUDIBLE.CO.UK WEBSITE WITH VISTA HOME PREMIUM AND JAWS 9.0

Léonie
The only problem I have had with Audible is that for a while it seemed to 
display the wrong download screen and just hang. The audible people were unable 
to say why this was happening, especially as the right connection would 
inconsistently be made eventually or (if I was lucky) on the first attempt. The 
problem only occurred with Internet Explorer (version 6); using Webbie, Audible 
worked every time. I am running Windows XP Pro with JAWS 6.2. On doing an 
install of the Audible Manager and the Audible Download Manager, the problem 
disappeared. How it arose and why it disappeared, no-one from Audible was able 
to tell me. However, this procedure could well solve this other Audible problem.

Iain
  ----- Original Message ----- 
  From: Léonie Watson 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Wednesday, December 19, 2007 7:35 PM
  Subject: [jaws-uk] Re: PROBLEMS IN USING THE AUDIBLE.CO.UK WEBSITE WITH VISTA 
HOME PREMIUM AND JAWS 9.0


  Kevin,

      It may be that Vista is the variable causing the problem. I've got Jaws 9 
on a Windows XP Home machine here and the library page seems ok here.

      I haven't got access to Vista, so I'm afraid I can't offer to explore any 
further than this. Hope you get it sorted.

  Regards,
  Léonie.



------------------------------------------------------------------------------
  From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On 
Behalf Of Kevin Morris
  Sent: 17 December 2007 19:52
  To: jaws-uk@xxxxxxxxxxxxx
  Subject: [jaws-uk] PROBLEMS IN USING THE AUDIBLE.CO.UK WEBSITE WITH VISTA 
HOME PREMIUM AND JAWS 9.0


  Good evening, 

  I have recently purchased a laptop equipped with Windows Vista Home Premium 
and have installed Jaws 9.0 onto it. 

  on attempting to access the "My Library" area of the www.audible.co.uk site, 
it freezes and I receive very little information from Jaws. Occasionally, on 
attempting to cursor down I receive the message "frame" and "frame end. Also, 
on tabbing in and out of the site I receive merely the title information, i.e. 
"audible.co.uk" but nothing else. Refreshing the web page does not help. 

  I've successfully been using www.audible.co.uk for several months on my 
desktop which is equipped with Windows XP Professional (its only since I tried 
to access the "My Library" using Windows Vista Home Premium that the problems 
have started. It just seems to be the "My Library" section which is causing 
problems. 

  I'd be grateful for any light which other users can shed on this. In 
particular are there any users of Windows Vista and Jaws 9.0 who use the 
audible.co.uk site? If so what have been your experiences? 

  Sorry for the lengthy e-mail. 

  Regards, 
  Kevin

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