Oh dear, what can the matter be . . . stupid Val has managed to consign all emails she receives (except the JAWS list, at the moment) straight to the Junk Box!! I don't know what I checked to do this and what I need to uncheck to reverse the process - everything seems to be 'checked' and despite what I do i.e. space bar or return, they never seem to change. What am I doing wrong, how do I get the greater proportion of mail back into the In Box (short of moving each item physically) and how can I avoid doing it again? JAWS V7, XP Home and Office 2003. Thanks for any help and/or suggestions. Regards Val.