Hi, Folks, Using Jaws 11. This problem has just started and I blamed BT Broadband help which I downloaded recently. However, I've uninstalled this and still have the Jaws problem. It simply will not re-start when I want it to. Even tried hitting J on the desktop and entering butno joy there either. I've checked that the hot key is still shown. The only thing I can do is to re-boot. Can anyone suggest what I should do? Best wishes, Joan.