[jaws-uk] JAWS NOT SPEAKING

Friends

A friend of mine who is using JAWS 9 has just encountered a problem, and I
wonder whether anyone can explain why it happened.  She has been receiving
help from a very experienced sighted volunteer, and after dealing with other
computer problems, he noticed on the Freedom Scientific site that there was
an upgrade to JAWS version 9.  He therefore decided to install it for her.

While they were making sure that everything was now ok, they went online,
and discovered that JAWS would only speak certain things.  Using tab JAWS
spoke the links, but using cursor keys to explore the page produced "blank,
blank".  JAWS would not speak the line of text.  This also happened when
they went into Microsoft Word.

They phoned me for help, and I showed the volunteer all about the
configuration manager.  However, all the settings seemed fine, both for
default.jcf and the jcf file for Internet explorer.  Incidentally, she is
using IE version 6.  We tried various settings within JAWS, but to no avail.
In the end the volunteer decided to uninstall the upgrade and re-install her
version 9 which she still has on disk.

Any suggestions as to what might have caused this problem would be much
appreciated, as I can then pass them on to both my friend and the volunteer.

Many thanks.

Wendy

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