[jaws-uk] Re: JAWS 6 and XP Pro

First thing they might want to do is check exactly what version they have and 
if need be download and install Jaws 6.20 from:
ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/J6.20.065U_ILM.exe
The other thing they should try is going into the "display" options in "control 
panel" and drop the "windows theme" to "windows classic".  Give the PC a 
restart and see how things are going.

In MS Word which is probably what they are reading their documents in they 
should try in the "view" menu setting it to "normal"   Then make a return trip 
into the "view" menu and go down and press enter on "zoom" set it to 75 
percent.  See if the reading in MS Word returns that way.

Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

  ----- Original Message ----- 
  From: Mel 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Sunday, October 29, 2006 10:24 AM
  Subject: [jaws-uk] JAWS 6 and XP Pro


  Hi All,

  I am asking this question on behalf of a friend who is having problems with
  JAWS on a university network.  He is using JAWS  6 with XP Pr.  He has been
  assured that it is JAWS 6 Pro.  

  The problem he is experiencing is that JAWS is not reading each line as he
  cursors through them, this includes both documents and menu items, as well
  as items in an outlook express folder.

  Has anyone experienced similar problems, if so, how did you get around it?

  Mel

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