[jaws-uk] Re: Inaccessible bank website

MessageThanks for your response Robin.

I can get on to the website ok and move around.  The problem starts when trying 
to get into the Log In page, the last page before the fields that have to be 
completed.  It was working ok up to two weeks ago when they updated.

Fortunately, I have another bank and that works fine.  I'm not a novice at this 
but trying to talk to people about it drives me mad.

I've had two sited friends here this weekend who are computer  experienced.  
They got into the edit fields with no trouble, but we couldn't do it with Jaws. 
 Pressing F just seems to bring up combo boxes and buttons rather than form 
fields.

I will just have to rely on their telephone service for the time being.

David
----- Original Message ----- 
  From: Robin Clayden 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Monday, July 28, 2008 1:24 PM
  Subject: [jaws-uk] Re: Inaccessible bank website


  Hi,

  Took a look at the site and it navigates ok for me, and they seem clued up 
according to the info under their accessibility link. However, as you say, we 
can't help unless we're a customer, but I also notice under the Contact us 
link, another link on how to make a complaint so maybe you should consider that?

  From the FAQ, I noted this:

  How do I log in to Internet Banking?
  At the top right hand side of the homepage you will see a box headed up 
Internet Banking. You hover over the login box and then click on the Internet 
Banking. A page will be displayed with security information and once you have 
read this then click on the 'log-in' link at the bottom of the page. The 
Internet Banking window will then open. Note that the look and feel of Internet 
Banking remains unchanged. We have sent out a secure message to all Internet 
Banking customers to advise them of these changes.



  Good luck, and p.s. First Direct are first class for their online banking 
interface



  Robin

    -----Original Message-----
    From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On 
Behalf Of David
    Sent: 28 July 2008 13:06
    To: jaws-uk@xxxxxxxxxxxxx
    Subject: [jaws-uk] Inaccessible bank website


        Hi list,

    Because this concerns internet banking the problem I have can't be verified 
by those who are not a customer of the Bank.

    If anybody is with the Yorkshire Bank and has experienced their ghastly 
update about two weeks ago, perhaps they would care to contact me off list.  
Yet another improvement which has left us, or just me, in a mess.

    Regards

    David


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