The download of ten should be the latest version of that product. And no need to worry about your authorisation key either. -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: 30 October 2009 15:17 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: I can't install the latest update for Jaws 10, could this be because I also have Jaws 11 on this machine? Hi Martin, Thank you for your message. I may follow your advice and re-download Jaws 10, however I did take a look on the Freedom Scientific website and couldn't find a download link for the update patch itself, and I'm wondering if there should be such a link, or whether the only way to update version 10 is to take your advice. Also, if I do have to re-download version 10, will both Freedom Scientific's website, and my own system take into account the fact I am a registered user of Jaws 10, or will I have to re-enter my serial number? Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 4558 (20091030) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4558 (20091030) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4558 (20091030) __________ The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq