[jaws-uk] Fw: I have tried to explain

Just one outof a file or folder. the new terms in the other day are
more verbiage. Last year when the little emails from friend were al
treated a " executables" I was told on the phone by Daren a technical
assistant of freeserve./wannadoo. Its Energis going over the top complain to
them can you explain the difference anyone of you between the ISP and the
carrier.The one blamed the other. energis was Freeserve/Wannadoo said
makinglife hard for them they said it is the other.
----- Original Message ----- From: "Internet Support" <support@xxxxxxxxxxx>
To: "Dorothy" <user@xxxxxxxxxxxxxxxxxxxxxx>
Sent: Tuesday, June 22, 2004 7:42 AM
Subject: RE: I have tried to explain


Hi Dorothy,

You need to contact Wanadoo in regards to this email.

Thanks

Jason Bamberger
[Customer Solution Advocate]
Energis
Direct Dial :   +44 (0) 113 207 6207
[Direct Fax:    +44 (0) 113 207 6110]
[Solution Support Team: +44 (0) 845 078 8888]
Switchboard:+44 (0) 207 206 5555
http://www.energis.com/


-----Original Message-----
From: Dorothy [mailto:user@xxxxxxxxxxxxxxxxxxxxxx]
Sent: 22 June 2004 08:37
To: Internet Support
Subject: I have tried to explain

I have tried to explain that you are stopping little family circle
letters
which are small and calling them
Executables. You make it impossible for me to sometimes read the content
and
send then on. You mention a refund but instead you have debited my
account.
Can you confirm I will not be tied to a one year agreement as you have
altered the terms you offered to me in March. If compression is what is
is
about yuou should telll us and offer to release us.
Please reply and explain why even a snapshot of my mother is not allowed
out
it is not large???
Dorothy
PS I main a mail box full of returns by your automated system.  I was
told
to go to Energis because it is "their restrictions causing the problem"
if
your own help people know it is a problem then you should surely.




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good or bad, please let us know by following this link to our feedback form:
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