[jaws-uk] Re: Bt Broadband Desktop help

Pete,

You are correct it is typical and its not good enough! I currently use BT 
complete broadband option 3, and its rubbish!
Very slow considering its upto 8 megabites, I thought to maximum number of 
users was restricted to 50, considering the speed I think it is more likely 500!
When I have call the helpline, I get put through to an Indian call centre and 
soon get fed up having to repeat myself, may as well talk to a brick wall.  
They keep repeating the same info like damn robots.  The BT helpdesk used to 
have an easy to use connection and speed checker, cannot find those anymore 
with the latest version.
BT uses Norton antivirus, well known for hogging the pc and so no good for JAWS 
and Dragon users.  I have been considering switching providers for some time 
and have been looking at the deal from sky.  It costs £15 minimum for the TV, 
£5 for unlimited phone calls using your standard land line, unfortunately you 
still need to pay BT £11 line rental, which means you will still loose 
broadband connection in some areas when it rains, plus £5 to get upto 8 
megabites.  All together that equals what I pay BT just for broadband.
Does anyone here use ~Sky broadband? Please let me know if you have any 
problems with it.
One other thing, I think sky's call centre is in Scotland, NOT INDIA!


Regards,
 
Dave Ankers
        
Hi Tom,
 
This is typical I'm afraid, I wanted my line tested too so I used the online 
chat help, I got a call centre in India, I could tell by the names they were 
typing, but their written English is good so if you want BT support you could 
try that route, you can access it from the desktop help, here's hoping you can 
get your JFW to read it.
 
Regards,
 
Pete H.
 
 

        ----- Original Message ----- 
        From: TOM REID <mailto:tom.reid2@xxxxxxxxxxxxxx>  
        To: jaws-uk@xxxxxxxxxxxxx 
        Sent: Saturday, March 24, 2007 8:07 PM
        Subject: [jaws-uk] Re: Bt Broadband Desktop help

        Hi Pete,
         
        Thanks. 
         
        Trying to get to the bottom of why I'm only getting 1.3 megs from BT 
total broadband when says should be getting up to 8.
         
        The link you gave me confirms figures.
         
        I wondered if broadband help could help.
         
        Phone line is okay, but, possibly there is a prob in extension socket. 
Spoke to a guy at BT Broadband help desk, but, he was chinese and I'm Scottish 
and there was interesting communication.
         
        Kept telling him I was blind,iE couldn't see and he kept asking what 
colour the box was and if I could see 2 screws...
         
        Tom
         
         

                ----- Original Message ----- 
                From: Pete H <mailto:noizypete@xxxxxxxxxxxxxx>  
                To: jaws-uk@xxxxxxxxxxxxx 
                Sent: Saturday, March 24, 2007 7:41 PM
                Subject: [jaws-uk] Re: Bt Broadband Desktop help

                Tom,
                 
                You can download Flash Player from www.adobe.com if you want 
it, but if all you want to do is a speed test, you can go to one of many 
websites, here is the one I use:
                http://www.broadbandchoices.co.uk
                 
                Anyway let us know how you get on.
                 
                Regards,
                 
                Pete H.
                 
                 

                        ----- Original Message ----- 
                        From: TOM REID <mailto:tom.reid2@xxxxxxxxxxxxxx>  
                        To: jaws-uk@xxxxxxxxxxxxx 
                        Sent: Saturday, March 24, 2007 7:13 PM
                        Subject: [jaws-uk] Re: Bt Broadband Desktop help

                        Hi Pete,
                         
                        Where do you get it from?
                         
                        Also, seems when I start broadband help, I go through a 
kind of resetup process.
                         
                        I just really want to run a speed check and diagnosis.
                         
                        Tom
                         
                         

                                ----- Original Message ----- 
                                From: Pete H <mailto:noizypete@xxxxxxxxxxxxxx>  
                                To: jaws-uk@xxxxxxxxxxxxx 
                                Sent: Saturday, March 24, 2007 5:26 PM
                                Subject: [jaws-uk] Re: Bt Broadband Desktop help

                                Yes, I downloaded it a couple of weeks ago, but 
you need Adobe Flash Player enabled in order to use it, but it works pretty 
well with JFW 8.
                                 
                                Regards,
                                 
                                Pete H.
                                 
                                 

                                        ----- Original Message ----- 
                                        From: TOM REID 
<mailto:tom.reid2@xxxxxxxxxxxxxx>  
                                        To: jaws-uk@xxxxxxxxxxxxx 
                                        Sent: Saturday, March 24, 2007 4:57 PM
                                        Subject: [jaws-uk] Bt Broadband Desktop 
help

                                        Anybody else using this. Have just 
downloaded upgrade and can't read it.
                                         
                                        Jaws 8, win xp home.
                                         
                                        Could get nothing out of bt broadband.
                                         
                                        Tom
                                         
                                         

                                
________________________________


                                

                                No virus found in this incoming message.
                                Checked by AVG Free Edition.
                                Version: 7.5.446 / Virus Database: 
268.18.17/731 - Release Date: 3/23/2007 15:27
                                

                
________________________________


                

                No virus found in this incoming message.
                Checked by AVG Free Edition.
                Version: 7.5.446 / Virus Database: 268.18.17/731 - Release 
Date: 3/23/2007 15:27
                



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