[jaws-uk] Re: Bt Broadband Desktop help

Yes. I am with BT Internet too. 

When my broadband speed went up to 8 MB I had some initial difficulties 
connecting with the exchange. So I called BT and they turned down the speed to 
around 5. They then monitored the performance for a week and, to cut a long 
story short, my speed is closer to 6.2 meg. 

Has your provider adjusted your speed downwards from the call centre? Is it on 
the fastest it can be? Or perhaps your line just can't cope with those speeds?

...Damon 














  ----- Original Message ----- 
  From: Phil Medway 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Sunday, March 25, 2007 12:18 AM
  Subject: [jaws-uk] Re: Bt Broadband Desktop help


  Hi Tom,

  Up to 8 mb broadband is just that, up to.

  The speed you actually get depends upon a number of factors including how far 
you are from your exchange and the quality of the phone lines to your house.

  I don't know about BT but with my broadband supplier, I had to specifically 
request to be placed on the up to 8mb option because it uses a technique called 
interleaving which can vary the speed of the broadband dynamically.

  I suspect that your best chance of getting an answer is to persevere with the 
helpline and hope that you get a better response next time.


  HTH,


  Phil Medway

  philmedway@xxxxxxxxxxxxxxxx

  Tel: 01869 347639

  mobile: 07980 519990

  Skype: philmedway


    ----- Original Message ----- 
    From: TOM REID 
    To: jaws-uk@xxxxxxxxxxxxx 
    Sent: Saturday, March 24, 2007 8:07 PM
    Subject: [jaws-uk] Re: Bt Broadband Desktop help


    Hi Pete,

    Thanks. 

    Trying to get to the bottom of why I'm only getting 1.3 megs from BT total 
broadband when says should be getting up to 8.

    The link you gave me confirms figures.

    I wondered if broadband help could help.

    Phone line is okay, but, possibly there is a prob in extension socket. 
Spoke to a guy at BT Broadband help desk, but, he was chinese and I'm Scottish 
and there was interesting communication.

    Kept telling him I was blind,iE couldn't see and he kept asking what colour 
the box was and if I could see 2 screws...

    Tom


      ----- Original Message ----- 
      From: Pete H 
      To: jaws-uk@xxxxxxxxxxxxx 
      Sent: Saturday, March 24, 2007 7:41 PM
      Subject: [jaws-uk] Re: Bt Broadband Desktop help


      Tom,

      You can download Flash Player from www.adobe.com if you want it, but if 
all you want to do is a speed test, you can go to one of many websites, here is 
the one I use:
      http://www.broadbandchoices.co.uk

      Anyway let us know how you get on.

      Regards,

      Pete H.


        ----- Original Message ----- 
        From: TOM REID 
        To: jaws-uk@xxxxxxxxxxxxx 
        Sent: Saturday, March 24, 2007 7:13 PM
        Subject: [jaws-uk] Re: Bt Broadband Desktop help


        Hi Pete,

        Where do you get it from?

        Also, seems when I start broadband help, I go through a kind of resetup 
process.

        I just really want to run a speed check and diagnosis.

        Tom


          ----- Original Message ----- 
          From: Pete H 
          To: jaws-uk@xxxxxxxxxxxxx 
          Sent: Saturday, March 24, 2007 5:26 PM
          Subject: [jaws-uk] Re: Bt Broadband Desktop help


          Yes, I downloaded it a couple of weeks ago, but you need Adobe Flash 
Player enabled in order to use it, but it works pretty well with JFW 8.

          Regards,

          Pete H.


            ----- Original Message ----- 
            From: TOM REID 
            To: jaws-uk@xxxxxxxxxxxxx 
            Sent: Saturday, March 24, 2007 4:57 PM
            Subject: [jaws-uk] Bt Broadband Desktop help


            Anybody else using this. Have just downloaded upgrade and can't 
read it.

            Jaws 8, win xp home.

            Could get nothing out of bt broadband.

            Tom




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