Barbara, I don't know what the BT Broadband help line is but if it's an 0800 number then it is free. Apart from that all I can say is you are an incredibly loyal customer considering how BT is treating you. Nigel Well that's BT off my ISP list ----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, November 29, 2006 12:29 PM Subject: [jaws-uk] Re: BT Broadband Problems Barbera wilson. > Hi Dorothy > > I have asked BT to do a line check. They have and reported no faults. I > don't think it's the Belkin as several others in my area are having the > same > problem, so I think it must be something to do with BT themselves. I've > tried speaking to Broadband help but as there call centre is in India and > I > am in Northern Ireland, we had some difficulty understanding each other > and > the man I spoke to the third time of ringing was starting to get a bit > shirty because I could not understand his rather broad Indian accent. I > have > been with BT for a good few years now with no problems whatsoever and the > first time I do have problems, I find their support is lacking. I think > I'll > just have to persever and hope it improves as I'm not wasting any more > time > and money on the phone to India speaking to people I can't understand. > > Thanks for asking and for all the advice given by list members. > > > Barbara Wilson > Email: barkingbabs@xxxxxxxxxxxxxxx > MSN: barkingbabs@xxxxxxxxxxxxxxx > Mobile: 07917710779 > Donate to Guide Dogs at: > www.justgiving.com/cyder > > -----Original Message----- > From: jaws-uk-bounce@xxxxxxxxxxxxx > [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Dorothy Ingram-Gorban > Sent: 29 November 2006 10:51 > To: jaws-uk@xxxxxxxxxxxxx > Subject: [jaws-uk] BT Broadband Problems Barbera wilson. > > > Dear Barbara, > We still do not know if you took the advice given on this list regarding > your problem Did you in fact complain to BT about your phone line as > George and others suggested? Did they run a check on your telephone line? > If so what did they say. Finally if your Belkins Router is at fault and > you > have only had it 'a couple of months' if it is faulty, you are surely > able > to exchange it , you will be covered by the Sale of Goods Act. First of > all you must diagnose you problem thoroughly. All the best Dorothy > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.409 / Virus Database: 268.15.0/557 - Release Date: 29/11/2006 > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq