[jaws-uk] Re: BT Broadband Problems Barbera wilson.

  • From: "Nigel" <stoppard@xxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Wed, 29 Nov 2006 18:41:39 -0000

Barbara,
I don't know what the BT Broadband help line is but if it's an 0800 number 
then it is free.  Apart from that all I can say is you are an incredibly 
loyal customer considering how BT is treating you.

Nigel
Well that's BT off my ISP list
----- Original Message ----- 
From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Wednesday, November 29, 2006 12:29 PM
Subject: [jaws-uk] Re: BT Broadband Problems Barbera wilson.


> Hi Dorothy
>
> I have asked BT to do a line check. They have and reported no  faults. I
> don't think it's the Belkin as several others in my area are having the 
> same
> problem, so I think it must be something to do with BT themselves. I've
> tried speaking to Broadband help but as there call centre is in India and 
> I
> am in Northern Ireland, we had some difficulty understanding each other 
> and
> the man I spoke to the third time of ringing was starting to get a bit
> shirty because I could not understand his rather broad Indian accent. I 
> have
> been with BT for a good few years now with no problems whatsoever and the
> first time I do have problems, I find their support is lacking. I think 
> I'll
> just have to persever and hope it improves as I'm not wasting any more 
> time
> and money on the phone to India speaking to people I can't understand.
>
> Thanks for asking and for all the advice given by list members.
>
>
> Barbara Wilson
> Email: barkingbabs@xxxxxxxxxxxxxxx
> MSN: barkingbabs@xxxxxxxxxxxxxxx
> Mobile: 07917710779
> Donate to Guide Dogs at:
> www.justgiving.com/cyder
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Dorothy Ingram-Gorban
> Sent: 29 November 2006 10:51
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] BT Broadband Problems Barbera wilson.
>
>
> Dear Barbara,
> We still do not know if you  took the advice given on this list regarding
> your problem Did you in fact complain to BT  about your phone line as
> George and others suggested?  Did they run a check on your telephone line?
> If so what did they say. Finally if your Belkins Router is at fault and 
> you
> have only had it 'a couple of months'  if it is faulty, you  are surely 
> able
> to exchange it , you will be covered by the Sale of Goods Act.  First of
> all you  must diagnose you problem thoroughly.  All the best Dorothy
>
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