[jaws-uk] Re: BT Broadband Problems

Hi Barbara,

I think you will have to stand your ground, and insist on a
"line check". However, you will have to do that through BT's
normal faults, not BTOpenworld's fault department.=20

In theory at least, they can often do this check without
actually having to visit you.  BT can also remotely increase
what is called "Gain".  It's a technical term similar to
raising the volume on your TV or Hi-Fi.

George.

-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barbara
Wilson
Sent: 25 November 2006 17:52
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: BT Broadband Problems

Hi Michael

It's getting to the sage that surfing the net even for a few
minutes is
extremely frustrating. I tried to telephone BT help today
but as I'm using a
Belkin router they say they can not support the product.
They didn't seem to
accept that the problem might not be with the router but
with the line or
the BT Server, but that does not surprise me. So I'm no
further on really.


Barbara Wilson
Email: barkingbabs@xxxxxxxxxxxxxxx
MSN: barkingbabs@xxxxxxxxxxxxxxx
Mobile: 07917710779
Donate to Guide Dogs at:
www.justgiving.com/cyder

-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Michael
Brown
Sent: 25 November 2006 17:12
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: BT Broadband Problems


Hi Barbara,

Yes, both my wife and myself use BTBroadband, with ethernet
cable connecting
to each others computers, using BT Voyager 2000 router.

I have experienced this "cannot find server" quite often
when trying to
connect to I E, or alternatively, something like "errors
page" coming up in
Outlook Express.

This is despite fairly regular maintenance of disc clean up,
de-frag etc. I
just have to re-boot the computer and then usually
everything should be O K.
but surely you shouldn't have to do this so regularly? but
we don't know
what appears to cause this? despite my wife who is sighted
looking at
everything possible to try and understand why this is
happening.

Hope we can get an answer from someone on this list.

Cheers,

Michael Brown.


----- Original Message -----
From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
To: "jaws-uk" <jaws-uk@xxxxxxxxxxxxx>
Sent: Saturday, November 25, 2006 11:25 AM
Subject: [jaws-uk] BT Broadband Problems


Slightly off topic so apologies, but is there anyone else on
here using BT
Broadband? If so, have you experienced a drop in quality of
service
recently? I'm getting too often the message "Can not find
Server" and pages
that do load take far longer than they should. Is this
happening to anyone
else? If so, does anyone know why?

I was also wondering, are there any maintenance things that
should be done
when using a wireless router as when you run clean-up,
defrag etc on the PC?
I've done all of these on the computer, including Scan Disc
and all is still
the same.

Would be grateful for any help/advice offered.


Barbara Wilson
Email: barkingbabs@xxxxxxxxxxxxxxx
MSN: barkingbabs@xxxxxxxxxxxxxxx
Mobile: 07917710779
Donate to Guide Dogs at:
www.justgiving.com/cyder

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