Hi folks--Ralph Haney My new upgrade of Dragon naturally speaking, J say and JAWS is working well, however, I do have an issue that I am curious about. When I go to close Dragon using the keystrokes control, shift, F 12 and up arrow to close Dragon and enter I get an error message that the profile cannot be located and of course a long file path and a dialogue box with a cancel button. When I press the cancel button everything seems to go back to normal and obviously I have not exited Dragon. If I do this same thing a second time it goes ahead and saves my profile and closes Dragon with no problem. This isn't life threatening but I am curious as to why this is happening. Any thoughts would be appreciated. Ralph Haney 1301 West Thompson Enid, Oklahoma 73703 580 233-5284 r-mhaney@xxxxxxxxxxxxx Note: this document has been created with the use of voice recognition software and a screen reader program designed for use by the visually impaired. Some words such as "no" and "know" or "there" and "their" may be misused. Please understand. Thank you.