Hi Then you should uninstall jaws including shared components, and if prompted to remove user settings, select yes. Then reinstall. -----Original Message----- From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Ankers, Dave (UK) Sent: 09 December 2010 14:01 To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Re: Haunting Dragon Hi Brian, I have removed a file which was labelled J-Say, and re-run JAWS repair and restarted. No change, issue still exists. Please advise. Cheers Regards Dave Ankers Hi Dave Then you definitely haven't removed jaws completely. I would suggest as a starting point you go to the start menu, programs, jaws X (where X is the version number), explore jaws, explore my settings. There may well be some files lurking in that folder to delete. Then when they are deleted restart jaws and see if you get the same problem. -----Original Message----- From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Ankers, Dave (UK) Sent: 09 December 2010 13:24 To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Haunting Dragon Hi all, Due to not using Dragon naturally speaking and J-Say, and it interfering when it was supposedly not in use. I removed both applications, and ran the JAWS repair twice afterwards, but, now whenever I open or switch application I get the following message: script load error C:\Documents&settings\All Users\ApplicationData\FreedomScientific\Jaws/8.0\Settings\ENU\ECHO1.jsb could not be opened and in Outlook, I cannot open messages using either the spacebar or return, as I hear: Unknown script called to append message and as I move through the list of folders in Outlook, I hear "To move to the item, Say move down one" I shouldn't hear that! My machine is haunted! Help. Cheers Regards Dave Ankers ******************************************************************** This email and any attachments are confidential to the intended recipient and may also be privileged. If you are not the intended recipient please delete it from your system and notify the sender. You should not copy it or use it for any purpose nor disclose or distribute its contents to any other person. ********************************************************************