client can't download purchased software

I have a client getting the following error;



Technical Information (for support personnel)

Background:
The gateway has lost the connection with the Web site you
are trying to access.

ISA Server: KKPOPLOCAL-ISA.KingCity.local
Via:
URL:
http://venus.corel.com/cgi-mi/shop-micart.cgi?offerid=10UGEN
G0
Time: 12/28/2001 6:50:04 PM GMT

Client is a "firewall client"

I'm not sure what to make of this error, but it is
repeatable.

Thanx

Bob Cheeseman

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