> >Yes, it sounds like he wants to to use Remote Assistance feature instead > >of the Remote Desktop feature. However, I'm pretty sure both of them use RDP. > > > > Yes, both use RDP, but the Remote Assistance feature has different > authentication methods- for instance, you can send someone an RA token that > will allow them to connect without having to explicitly add them as a RD user. Remote Desktop, while using RDP, is a network logon session just like regular TS. RD is only available in Pro, and only allows one user to be logged onto the computer at a time. Remote Assistance, while using RDP, is a active console session allowing to see/use the desktop being used. Remote Assistance uses the credentials of the HelpAssistant Local user (Which is given temporary permission via the RA invitation I think) while Remote Desktop uses the credentials of the user logging in. John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com