Re: Off-topic : Access from Workstation using Outlook Express
- From: "David V. Dellanno" <ddellanno@xxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Tue, 13 May 2003 06:33:44 -0400
I'll try to take a stab at this one.
First, I would leave the default configurations of the Firewall Client
Properties alone since Microsoft design this product to support Outlook
and Outlook Express right out of the box.
Second, you made a statement that both incoming and outgoing mail were
A.O.K, internet O.K. and nothing was wrong with your internal network.
This will help since things have been working in the original state, you
want to minimize changes to your network as much as possible. I
recommend not to perform ad-hoc changes to your network if you haven't
yet isolated your problem. Never assume it is your ISA box! there are
many factors to make a simple mail service to work.
Then after an hour of successful running time you mention that your
internet connection is intermittent - here is were I need you to verify
some essential services that should be running so you can successfully
send and receive mail.
Connectivity - verify that you have internet connectivity - by pinging a
known public ip address (example: ping 198.6.1.98) In this case (ping
smtp.eastern.com.ph) on your computer behind the ISA, if you do not
receive a response behind your firewall, try attempting to perform the
ping command at the ISA box. If you still don't receive a response you
have two things to check, first - verify that you router that connects
to your ISP is powered on or reset the power to it. If that does not
resolve your internet connectivity then you need to call support to your
ISP.
Name Resolution - Next verification is to make sure you can resolve FQDN
from your internal network - by using nslookup utility (example:
nslookup www.ibm.com) In this case (nslookup smtp.eastern.com.ph and
nslookup pop.mydestiny.net. if you do not can not resolve the FQDN to
an IP address then you need to ensure that your ISA's protocol and
site/content rules are configure correctly and your internal DNS
services (forwarding DNS) has been restarted or has been started.
Firewall Client - You should have installed ISA's Firewall Client on
your client pcs that will be using internet email (fat client). Since
you are required to create a constant session to your email server this
is needed. To verify that you can connect to your email server use the
telnet commend (telnet smtp.eastern.com.ph 25 and telnet
pop.mydestiny.net 143) You should be able to connect to both.
If everything here is working then you have concluded that ISA is not
your problem.
Mail Configuration - If you are using and external mail service from an
third-party vendor, I have notice that you have to make sure that you
follow their email configuration process. Some require you to configure
your outlook or outlook express to authenticate outgoing email. This is
up to you to follow-up on their configuration and if they make any
changes to their process that might leave your entire business not
working. I recommend to call them for support and since you have
verified the essential of your network and concluded that it is not your
problem behind your firewall, this might be there problem.
I hope this helps in someway and hope your job is still intact!
Ciao for now!
-----Original Message-----
From: tess vergara [mailto:teejoi@xxxxxxxxx]
Sent: Monday, May 12, 2003 10:21 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] Re: Off-topic : Access from Workstation using
Outlook Express
http://www.ISAserver.org
hi jim,
thanks for responding.
what i need is for the workstations to have outgoing mails using
outlook outside LAN and also incoming mails using outlook express.
hope you can help me please
<http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/17.gif>
tess
Jim Harrison <jim@xxxxxxxxxxxx> wrote:
http://www.ISAserver.org
Hi guys,
Tom's right;
1. there's no such thing as an Outlook "service", those
are application settings you're playing with.
2. changes to the FW client settings shouldn't be made
in the mspclnt.ini file directly. THe FW client refreshes its settings
from the ISA every 6 hours; any local changes are lost when that occurs.
3. those changes are incorrect.
Any changes to FW cient app behavior should be made in
the ISA manglement MMC under "Client Configuration", "Firewall Client",
"Application Settings".
Does Outlook expect to get mail from inside or outside
your LAN? That part wasn't really clear...
Jim Harrison
MCP(NT4, W2K), A+, Network+, PCG
http://isaserver.org/Jim_Harrison/
http://isatools.org
Read the help / books / articles!
http://www.ISAserver.org
Hi Tess,
Unless Jim tells me otherwise, the mspclnt.ini file
change you made has
nothing to do with SMTP and POP3.
Are you hosting your own SMTP and POP3 services on the
internal network,
or are you using Outlook 2k as an expensive Outlook
Express substitute?
:-)
If you are having problems with timeouts, increase the
timeout values on
the Outlook 2X clients, and consider disabling the
Firewall client on
the problematic machines and see if that makes a
difference.
HTH,
Tom
Thomas W Shinder
www.isaserver.org/shinder
ISA Server and Beyond: http://tinyurl.com/1jq1
Configuring ISA Server: http://tinyurl.com/1llp
-----Original Message-----
From: tess vergara [mailto:teejoi@xxxxxxxxx]
Sent: Sunday, May 11, 2003 8:32 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] Re: Off-topic : Access from
Workstation using
Outlook Express
http://www.ISAserver.org
Hello Tom,
I was able to figure it out on the Client Configuration
under
the Firewall Client Properties. I just enabled the
outlook service and
have it serverBind TCPPorts to 1.
But lo and behold, that was last Saturday, It went out
fine. Now
here comes Monday. After the server has been up and
running, for about
1 hour. Incoming and outgoing mails are ok, internet is
okay network is
ok. then all of a sudden incoming and outgoing mails is
gone, internet
connection is intermittent. I've stopped the firewall
session. Then I
finally decided to change the settings of IE to use
Proxy Service at
port 8080 and internet connection is okay now but I'm
having problems
again with my incoming and outgoing mails using outlook
on my clients.
message on my outlook says :
"The host 'smtp.eastern.com.ph' could not be found.
Please
verify that you have entered the server name correctly.
Account:
'pop.mydestiny.net', Server: 'smtp.eastern.com.ph',
Protocol: SMTP,
Port: 25, Secure(SSL): No, Socket Error: 11001, Error
Number:
0x800CCC0D".
Pleas help, i'm really desperate. I'm gonna lose my job
if I
won't be able to figure it out today.
thanks,
tess
Thomas W Shinder wrote:
http://www.ISAserver.org
Hi Tess,
What is the "Outlook Service"?
Thanks!
Tom
Thomas W Shinder
www.isaserver.org/shinder
ISA Server and Beyond: http://tinyurl.com/1jq1
Configuring ISA Server: http://tinyurl.com/1llp
-----Original Message-----
From: tess vergara [mailto:teejoi@xxxxxxxxx]
Sent: Saturday, May 10, 2003 2:38 AM
To: [ISAserver.org Discussion List]
Subject: [isalist] Re: Off-topic : Access from
Workstation using Outlook Express
http://www.ISAserver.org
thanks for the tip
i was able to figure it out. i forgot to enable
the outlook service ony my isa. That solves the problem.
tess vergara
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