RE: Need some help getting AOL through ISA
- From: "Thomas W Shinder" <tshinder@xxxxxxxxxxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Wed, 28 May 2003 18:22:43 -0500
Hi Amy,
Two things to try before banging heads against the log file:
1. Create "all open" site and content and protocol rules
2. Make sure the firewall client is working on the client (looks like it
is)
3. Make sure the client is not configured as Web Proxy client
If it doesn't work with this setup, it won't work ever. Also, where is
the a private address in the packet filter log? That might the hint as
to what the problem is.
HTH,
Tom
Thomas W Shinder
www.isaserver.org/shinder
ISA Server and Beyond: http://tinyurl.com/1jq1
Configuring ISA Server: http://tinyurl.com/1llp
-----Original Message-----
From: Amy Babinchak [mailto:Amy@xxxxxxxxxxxxxxxxxxxxxxxxxx]
Sent: Wednesday, May 28, 2003 6:20 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] Need some help getting AOL through ISA
http://www.ISAserver.org
I've been working on this problem for a little while now off and on. AOL
support has been no help at all so I'm coming to you guys.
Client computer is new Windows XP notebook and is running the firewall
client and Symantec anti-virus corporate edition. The client computer
can log into AOL but can't get to the Internet through AOL. In the
current version of AOL that means no buddy list or address book. Oddly
AOL instant messaging contains the same buddy list and works fine. So
outside of AOL it can get there just fine but when running inside of AOL
it can't. AOL attempts to access them but times out with the message of
"a response from the server took long than expected". I recorded the
time and copied out the relevant sections of the ISA server logs.
I'm not sure how to interpret the logs. I'm hoping that there is some
information here that will help resolve the problem.
FWSEXTD Log
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:44:11
SBS - 205.188.68.5 5190 38484 563 288 5190
UDP UdpMap 20000 834 13103
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:44:11
SBS - 205.188.68.5 5190 38484 563 288 5190
UDP Connect 20000 834 13103
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:44:27
SBS - 205.188.68.13 5190 59469 4246 113950 5190
TCP Connect 20000 834 13101
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:44:27
SBS - 205.188.146.146 80 53437 294 500 80
TCP Connect 20000 834 13104
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:44:27
SBS - 205.188.146.146 80 53094 307 500 80
TCP Connect 20000 834 13105
10.0.0.20 - - 2003-05-28 19:44:51 SBS
- 162.93.252.52 443 78 - - 443 TCP
Connect 0 803 13106
10.0.0.20 - - 2003-05-28 19:45:22 SBS
- 162.93.252.52 443 31500 1850 5898 443 TCP
Connect 20000 803 13106
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - - - - - - 0 UDP
Bind 0 835 13107
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - 64.7.11.2 53 - - - 53
UDP Connect 0 835 13107
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - 64.7.11.2 53 - - - 53
UDP UdpMap 0 835 13107
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - 64.7.11.2 53 - - - 53
UDP UdpMap 20000 835 13107
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - 64.7.11.2 53 - - - 53
UDP Connect 20000 835 13107
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - 205.188.68.207 5190 - - - 5190
TCP Connect 0 835 13108
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:23
SBS - 205.188.68.207 5190 - - - 5190
TCP Connect 0 835 13108
10.0.0.20 - - 2003-05-28 19:45:26 SBS
- 162.93.252.52 443 94 - - 443 TCP
Connect 0 803 13109
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:27
SBS - 205.188.68.207 5190 3672 - - 5190
TCP Connect 20000 835 13108
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:27
SBS AmericaOnline.aol.com 205.188.68.13 - 16 -
- - - GHBN 0 835 0
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:27
SBS 10.0.0.1 10.0.0.1 - - - -
- - GHBN 0 835 0
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:27
SBS - 205.188.68.13 5190 - - - 5190
TCP Connect 0 835 13110
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:27
SBS - 205.188.68.13 5190 - - - 5190
TCP Connect 0 835 13110
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:31
SBS - - - - - - 0 UDP
Bind 0 835 13111
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:31
SBS - 205.188.68.5 5190 - - - 5190
UDP Connect 0 835 13111
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:31
SBS - 205.188.68.5 5190 - - - 5190
UDP UdpMap 0 835 13111
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - 205.188.68.5 5190 1203 4 4 5190
UDP UdpMap 20000 835 13111
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - 205.188.68.5 5190 1203 4 4 5190
UDP Connect 20000 835 13111
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - - - - - - 0 UDP
Bind 0 835 13112
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - 205.188.68.5 5190 - - - 5190
UDP Connect 0 835 13112
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - 205.188.68.5 5190 - - - 5190
UDP UdpMap 0 835 13112
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS ie3.proxy.aol.com 205.188.146.146 - - -
- - - GHBN 0 835 0
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - 205.188.146.146 80 - - - 80
TCP Connect 0 835 13113
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:33
SBS - 205.188.146.146 80 - - - 80
TCP Connect 0 835 13113
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:34
SBS ie3.proxy.aol.com 205.188.146.146 - - -
- - - GHBN 0 835 0
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:34
SBS - 205.188.146.146 80 - - - 80
TCP Connect 0 835 13114
10.0.0.32 JackC waol.exe:3:5.1 2003-05-28 19:45:34
SBS - 205.188.146.146 80 - - - 80
TCP Connect 0 835 13114
10.0.0.20 - - 2003-05-28 19:46:00 SBS
- 162.93.252.52 443 34031 1850 5896 443 TCP
Connect 20000 803 13109
10.0.0.20 - - 2003-05-28 19:46:26 SBS
- 162.93.252.52 443 78 - - 443 TCP
Connect 0 803 13115
IPPEXTD Log
2003-05-28 19:46:48 192.168.1.101 169.254.101.152 Udp
1278 137 BLOCKED 192.168.1.101
2003-05-28 19:46:50 192.168.1.101 169.254.101.152 Udp
1278 137 BLOCKED 192.168.1.101
thanks,
Amy
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