Reminds of when we had a "certified" Compaq technician come in to replace a controller card in one of our servers. I had to show him how to open the case, then provide him with the right tools when he attempted to open a torx screw with a miniature flat-tip screwdriver. Needless to say, we do our own maintenance now. -----Original Message----- From: TRadtke@xxxxxxxxxxxx [mailto:TRadtke@xxxxxxxxxxxx] Sent: Friday, April 22, 2005 11:35 To: [ISAserver.org Discussion List] Subject: [isalist] RE: Host Server Unreachable http://www.ISAserver.org Wow, then I've got a case number, 2 "engineers" and a group of tech leads of the Active Directory design side that need a quick dip and a vigorous scrub with lye. The phrase "I don't know, but I/we think..." That and the fact the first guy I talked to never used DCPROMO in his life.... *urg* Definitely not a case of the warm-fuzzies..... We figure it's safer to leave it broken than do what they told us to do.