RE: GFI
- From: "Edward Sullivan" <esullivan@xxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Mon, 10 Mar 2003 09:15:49 -0600
I have to add my two cents about GFI support. I have an outstanding issue with
their MailSecurity and MailEssentials products where outbound SMTP email is
being filtered by both products, which they tell me is not supposed to happen.
I have been emailing support files to them for the last week and have suggested
several times that a phone call might help expedite the solution process. I
have a standard FE/BE SMTP gateway config and have followed their setup
instructions (and subsequent support instructions) to the letter.
I haven't been called once. Like you say, Steve, I wish I could get away with
that with my clients. When a client of mine asks for a call, I call,
regardless. My experience is that for complicated support instances, actually
speaking with the client is the best method for prompt resolution. Instead I am
told in email by GFI that "We are currently looking into your issue and will
let you know soon."
I am not an unreasonable person. I expect either a resolution OR a certain
level of communication from support personnel during the support process. Tell
me this is a genuine bug and it will require time to resolve and I will wait. I
would prefer to hear that to being told "soon" and being strung along in email.
"Soon" to my client means yesterday, not eight days and counting.
......free support on an evaluation product is just that, free support, but
when it is contingent on a sale I expect better. I used to put on my best face
when I was trying to impress a date. Didn't you?
-----Original Message-----
From: Greg Mulholland [mailto:greg_mul@xxxxxxxxxxxxxxx]
Sent: Sunday, March 09, 2003 11:56 AM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: GFI
http://www.ISAserver.org
Im hearing ya steve. I would love to be able to do that! Life would be so much
easier
Greg Mulholland
Technical Services Manager
Harvey Norman - Knox
greg_mul@xxxxxxxxxxxxxxx
+61 3 9881-3730
-----Original Message-----
From: Steve Moffat [mailto:steve@xxxxxxxxxxxxxxx]
Sent: Saturday, 8 March 2003 9:08 AM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: GFI
http://www.ISAserver.org
I agree wholeheartedly, barring your 1st sentence.
19th November since I last heard anything about the open support call I
have........................wish I could get away with that
Steve
_____
From: Thomas W Shinder
Sent: Sat 08/03/2003 12:46 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: GFI
http://www.ISAserver.org
Hi Steve,
I've always had good experiences with the GFI people. I test *all* software
before installing it on production machines, from all vendors. And for things
like Exchange, I try to keep all 3rd party software off the machine if
possible. For example, the ISA Server Message Screener or Mail Essentials work
fine on an SMTP relay, so why introduce problems to the Exchange Server if you
don't have to? Especially when it comes to spam whacking, which seems to always
be a very processor intensive operation.
HTH,
Tom
Thomas W Shinder
www.isaserver.org/shinder
ISA Server and Beyond: http://tinyurl.com/1jq1
Configuring ISA Server: http://tinyurl.com/1llp
-----Original Message-----
From: Steve Moffat [mailto:steve@xxxxxxxxxxxxxxx]
Sent: Friday, March 07, 2003 6:45 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: GFI
http://www.ISAserver.org
Hi John,
Good link.
Yes, GFI's uninstalls leave a great deal to be desired, i have had many
problems with there software, indeed there is still a service call open for me
regarding download security not installing correctly (tells me that the virus
definition subscription has expired, right from day one.), of which I have
heard nothing, ( apart from a mail from them asking if the call had been dealt
with ok, to which I replied in the negative,), and also with mail security,
which was resolved by a vb script supplied by GFI.
I always test GFI products thoroughly, before installing on production servers
for customer,s. Just as well.
Steve
_____
From: John Tolmachoff
Sent: Fri 07/03/2003 08:15 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] GFI
http://www.ISAserver.org
Interesting read:
In some scenarios, the sink bindings may exist in the Exchange 2000 Server
metabase but the sink is not properly registered in the registry. When this
occurs, the SMTP protocol does not create the sink when it tries to process the
"MAIL FROM" command. As a result Exchange 2000 Server drops the connection, and
the outgoing mail is not processed.
This issue may occur when a third party program, for example GFI Mail
Essentials, is installed and then incorrectly or incompletely removed. GFI Mail
Essentials contains an add-on named Mail Security. Mail Security installs an
outbound SMTP sink that verifies the validity of the sender address. If
improperly removed, the sink may remain although the sink is no longer
correctly registered. When the "MAIL FROM" command is initiated by Exchange
2000 Server, the sink fails and Exchange 2000 Server drops the connection.
The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
From http://support.microsoft.com/default.aspx?scid=kb;en-us;812292
John Tolmachoff MCSE, CSSA
IT Manager, Network Engineer
RelianceSoft, Inc.
Fullerton, CA 92835
www.reliancesoft.com
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