[isalist] Re: Error 502 in browsed site

  • From: Jim Harrison <Jim@xxxxxxxxxxxx>
  • To: "isalist@xxxxxxxxxxxxx" <isalist@xxxxxxxxxxxxx>
  • Date: Wed, 13 Feb 2008 22:36:50 -0800

Until you know what ISA rejects, there can be no "fix".
What is the site?

From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On 
Behalf Of Mayo, Bill
Sent: Wednesday, February 13, 2008 1:43 PM
To: isalist@xxxxxxxxxxxxx
Subject: [isalist] Error 502 in browsed site


I am running into a problem that appears to be well documented, but I am not 
having any success in getting it to work.  I have a user going to a "critical" 
(sigh) site that is causing ISA 2006 EE to throw a 502 error to them, and in 
logging it shows: The HTTP message includes an unsupported header or an 
unsupported combination of headers. (12156) .  I have found KBs regarding this 
error, the most pertinent seeming to be 935693.  I have downloaded and 
installed the "ISA Server 2006 Supportability Update package", which indicates 
that is addresses this issue.  I also have applied the registry changes that 
are indicated in 935693.  Unfortunately, the error persists.  I am wondering if 
a reboot or services restart is necessary after the registry change, but the 
article doesn't indicate one way or other (I will try that after hours).

I understand that, at its core, this a problem with the site they are visiting. 
 However, I have no realistic way to get this addressed on that end, and the 
client wants it fixed now.  Is there anything that I am missing, or any 
pointers anyone can provide?

~~~~~~~~~~
Bill Mayo
Network Administrator
Pitt County MIS
V:252-902-3831  F:252-830-6361  E:bemayo@xxxxxxxxxxxxxxxx

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