[icon-discuss] Re: version 1.1 Problems

That's for Customer Service.
,On Tue, 01 Apr 2008 17:40:32 -0400, Andy wrote:


>Yo there is.  cs@xxxxxxx
>
>
>
>
>>----- Original Message -----
>>From: "Chase Crispin" <chase.crispin@xxxxxxxxx
>>To: <icon-discuss@xxxxxxxxxxxxx
>>Date sent: Mon, 31 Mar 2008 21:29:53 -0500
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>>Do you have an Icon or a Braille Plus?
>>If you have an Icon:
>>Call LevelStar:
>>1-800-315-2305
>>e-mail:
>>support@xxxxxxxxxxxxx
>>web:
>>http://www.levelstar.com/support
>
>>Braille Plus:
>>American Printing House For the Blind (APH)
>>Address:
>>American Printing House for the Blind, INC
>>1839 Frankford Avenue
>>Louisville, Kentucky
>>40206
>>United States of America
>
>>Phone:
>>1-800-223-1839
>>extension:
>>307
>>e-mail:
>>prader@xxxxxxx
>>I wish there was a support@xxxxxxx e-mail.
>>HTH,
>
>
>
>
>>Chase Crispin
>>Administrator and moderator of the Blind Mobile Tech (BMT) blog, 
>and soon to
>>be website!
>>Blog:
>>http://blindmobiletech.blogspot.com/
>>APH training video feed:
>>http://www.youtube.com/BraillePlus/
>>Note:  Most RSS readers and Podcatchers don't support this type 
>of feed.
>>You can try, however, you just might have to open the page in 
>Internet
>>Explorer and see what happens.
>
>>e-mail:
>>chase.crispin@xxxxxxxxx
>
>>-----Original Message-----
>>From: icon-discuss-bounce@xxxxxxxxxxxxx
>>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Michael D.  
>Barber
>>Sent: Monday, March 31, 2008 9:24 PM
>>To: icon-discuss@xxxxxxxxxxxxx
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>Well, I got through the registration and I even got through where 
>it said
>>"software download is complete" for version 1.1, but now I'mstuck 
>on where
>>the status button just gives me "system updater."  Isit in the 
>midst of
>>installing or what?  It's been this way for the last hour and a 
>half.
>>Any ideas?
>
>>Michael
>>----- Original Message -----
>>From: Chase Crispin
>>To: icon-discuss@xxxxxxxxxxxxx
>>Sent: Monday, March 31, 2008 8:21 PM
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>Great.  The customer support at LevelStar and APH is really 
>great.  If I
>>get this update working before I call Michael, I will post to the 
>list and
>>let everyone know how I finally got this solution, because it 
>seems like
>>several people are having the same problem.  I am also worried 
>about
>>updating for the next few days.  I am reading more and more posts 
>hat people
>>are going to wait.  So, my guess would be that this server will 
>be packed
>>for a week!  Is there anyway that we could tell how many people 
>are
>>downloading at the current time, so we can figure out if it sis a 
>good time
>>to update or not, so we don't risk any of the strange things that 
>have been
>>happening before/during/after the update?
>>Just a suggestion.
>>Thanks!
>
>
>
>
>>Chase Crispin
>>Administrator and moderator of the Blind Mobile Tech (BMT) 
>blog, and soon
>>to be website!
>>Blog:
>>http://blindmobiletech.blogspot.com/
>>APH training video feed:
>>http://www.youtube.com/BraillePlus/
>>Note:  Most RSS readers and Podcatchers don't support this type 
>of feed.
>>You can try, however, you just might have to open the page in 
>Internet
>>Explorer and see what happens.
>
>>e-mail:
>>chase.crispin@xxxxxxxxx
>
>>-----Original Message-----
>>From: icon-discuss-bounce@xxxxxxxxxxxxx
>>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny 
>Axler
>>Sent: Monday, March 31, 2008 8:16 PM
>>To: icon-discuss@xxxxxxxxxxxxx
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>Normally, anyone with a Braille + needs to go through APH.  
>However, I
>>imagine, in this circumstance, if it is really not possible for 
>you to
>>contact APH, given that you can't update otherwise, and that it 
>is not a
>>hardware issue or something specific to your unit, that Michael 
>would assist
>>you.
>
>>----- Original Message -----
>>From: Chase Crispin
>>To: icon-discuss@xxxxxxxxxxxxx
>>Sent: Monday, March 31, 2008 6:06 PM
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>Hi Jenny,
>>Since I have a braille Plus, does that mean I can't call 
>LevelStar?  I
>>really need help with this server thing (if it isn't working by 
>4:30).  I
>>would think that because the update process is the same, it 
>wouldn't matter
>>who I called.
>>Thanks!
>
>
>
>
>>Chase Crispin
>>Administrator and moderator of the Blind Mobile Tech (BMT) 
>blog, and
>>soon to be website!
>>Blog:
>>http://blindmobiletech.blogspot.com/
>>APH training video feed:
>>http://www.youtube.com/BraillePlus/
>>Note:  Most RSS readers and Podcatchers don't support this 
>type of feed.
>>You can try, however, you just might have to open the page in 
>Internet
>>Explorer and see what happens.
>
>>e-mail:
>>chase.crispin@xxxxxxxxx
>
>>-----Original Message-----
>>From: icon-discuss-bounce@xxxxxxxxxxxxx
>>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Jenny 
>Axler
>>Sent: Monday, March 31, 2008 7:10 PM
>>To: icon-discuss@xxxxxxxxxxxxx
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>LevelStar is open until 6 central time, as they are in 
>Colorado and that
>>is 5 Mountain.
>
>>Jenny
>
>>----- Original Message -----
>>From: Chase Crispin
>>To: icon-discuss@xxxxxxxxxxxxx
>>Sent: Monday, March 31, 2008 4:57 PM
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>Hi Marc:
>>I can't call Michael or Pamela at LevelStar or APH do to 
>the fact that
>>I am not able to call tech support until 4:00 central.  Is 
>LevelStar open
>>later than that?
>
>
>
>
>>Chase Crispin
>>Administrator and moderator of the Blind Mobile Tech (BMT) 
>blog, and
>>soon to be website!
>>Blog:
>>http://blindmobiletech.blogspot.com/
>>APH training video feed:
>>http://www.youtube.com/BraillePlus/
>>Note:  Most RSS readers and Podcatchers don't support this 
>type of
>>feed.  You can try, however, you just might have to open the page 
>in
>>Internet Explorer and see what happens.
>
>>e-mail:
>>chase.crispin@xxxxxxxxx
>
>>-----Original Message-----
>>From: icon-discuss-bounce@xxxxxxxxxxxxx
>>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Marc 
>Mulcahy
>>Sent: Monday, March 31, 2008 6:48 PM
>>To: icon-discuss@xxxxxxxxxxxxx
>>Subject: [icon-discuss] Re: version 1.1 Problems
>
>
>>Hi Irwin:
>
>>Our server is having a real hard time keeping up today.  If 
>you
>>continue to have problems, please call Michael in the morning, 
>and he can
>>help you.
>
>>thanks, and sorry for the inconvenience!
>
>>Marc
>
>
>>-----------------------------------------------------------------
>---------
>
>
>>No virus found in this incoming message.
>>Checked by AVG.
>>Version: 7.5.519 / Virus Database: 269.22.1/1352 - Release 
>Date:
>>3/31/2008 10:13 AM
>
>
>
>>-----------------------------------------------------------------
>-----------
>
>
>>No virus found in this incoming message.
>>Checked by AVG.
>>Version: 7.5.519 / Virus Database: 269.22.1/1352 - Release 
>Date:
>>3/31/2008 10:13 AM
>
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>To post to this list, send your message to:
>
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>
>
>For answers to the most frequently asked questions about Icon and 
>Braille +, Visit
>the LevelStar and APH FAQ pages:
>Visit the LevelStar FAQ page at
>http://www.levelstar.com/support-faqs.php
>Visit the APH FAQ page at
>http://sun1.aph.org/webcast/brailleplus2/faq.html

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