[icon Discussions] Re: orion

Hi David,

You've illustrated my point perfectly.  Sending in a product for repair and
not receiving it back in a timely manner would never be tolerated with
respect to a commercially-available product,  But in our market, it appears
to be largely accepted with resignation.  Why?

Les

-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of David Tanner
Sent: Saturday, July 02, 2011 8:57 PM
To: lousmith07@xxxxxxxxxxx; kriegler@xxxxxxxxxxxx
Cc: icon-discuss@xxxxxxxxxxxxx
Subject: [icon Discussions] Re: orion

Lou,

Same here, but actually worse.  The first couple of months I had my Braille 
Plus I loved it, and I recommended it for one of my clients.  He thought it 
was fantastic, but he had it less than three months and had problems that 
required it to be sent in.  With no correspondance from APH or Levelstar for

almost three months it finally came back only to have more problems 3 or 4 
months later.  This time it was gone almost 3 months again.  This was enough

for me to be very sure that I wouldn't recommend it again because of his 
problems, knowing that he was taking good care of his other technology, and 
that there were other people having the same problems.

Given the repair problems with the Braille Plus, and the record of having a 
device for months at a time leaving the user without their unit makes me 
very unsure that I would want to depend on a better track record for the 
same companies a second time around.  There is little assurance that the 
track record will be better second time around, and particularly given that 
there is a Braille display involved this time.

Talk to me a year from now and there is a good track record and lots of 
happy customers and maybe I'll change my mind.

Meantime, I will be following the mailinglist to see how things develope. 
And, I hope it will be good news.




----- Original Message ----- 
From: "lou smith" <lousmith07@xxxxxxxxxxx>
To: <kriegler@xxxxxxxxxxxx>
Cc: <icon-discuss@xxxxxxxxxxxxx>
Sent: Saturday, July 02, 2011 4:20 AM
Subject: [icon Discussions] Re: orion


Les, I have to agree. I see that day coming as well. As someone who works 
for voc rehab in Maryland
recommending technology, I'm waiting for the price to see what I think. My 
wife saw how much I
liked the Braille Plus, and  bought it for me. I'm sad to say I only 
recommended 3 since the
device was released for various reasons. I have recommended one iPod touch 
and an external
bluetooth keyboard. I really think this is the way the market will 
eventually go. Having said that, I
can't wait to get my hands on the Orion.

Lou


 On Sat, 2 Jul 2011 02:28:52 -0400, Les Kriegler wrote:


>Hi Richard,
>
>Given the way the accessibility market works, you can forget about further
>development of the Braille Plus.  I expressed my concerns about this when
>the Orion was announced.  But we blind people are largely responsible for
>this, in my opinion.  As soon as a product is announced, you see people
>droolling to get their hands on the latest and greatest.  Then those same
>consumers will go to their state VR reps and ask  for what they think they
>want and need to be purchased.  Now, before anybody jumps down my throat, I
>know some of you by your own equipment and if you decide to purchase this
>with your money, that's fine.  But I believe the majority of individuals
>have someone covering their costs, be at family members, state rehab, etc.
>So we as a group have ourselves to blame for much of what happens.  There's
>no money made in software development.  The cycle is to put a product  out
>there for a few years, put out a couple of relatively minor updates, and
>then it's on to something else.  This is particularly the case in the
>notetaker market.  But the day of reckoning is coming, as voc rehab will at
>some point face cuts as everyone else has, and fiscally, these overpriced
>devices will start to take a hit.  It can't happen soon enough, in my
>opinion.
>
>Les
>
>-----Original Message-----
>From: icon-discuss-bounce@xxxxxxxxxxxxx
>[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Fiorello
>Sent: Friday, July 01, 2011 8:38 PM
>To: icon-discuss
>Subject: [icon Discussions] orion
>
>Hi list;
>Haven't seen an Orion  but from the information provided it does much
>more than I want or need.  Long ago gave up on gps or cell phone and
>purchased other divices that did the job.  The built in text recognition
>is nice but I really don't need it.   I'd really love! a continued
>braille plus with some of the kinks worked out.  Checked out the braille
>note list and they didn't sound at all positive.  The folks on the hims
>list are a very up beat positive group and their divice might be more of
>what I want but unfortunately it won't support nls and their primary
>focus seems to be on the unit with a built in braille display like the
>Orion.  I like braille in its place but 18 cells requires lots of
>scrolling and doesn't do good things to the price.
>I guess I will just have to put my thinking cap on and see what comes.
>-- 
>richard
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>For answers to the most frequently asked questions about Icon and Braille 
>+,
>Visit
>the LevelStar and APH FAQ pages:
>Visit the LevelStar FAQ page at
>http://www.levelstar.com/support-faqs.php
>Visit the APH FAQ page at
>http://sun1.aph.org/webcast/brailleplus2/faq.html
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>For answers to the most frequently asked questions about Icon and Braille 
>+,
>Visit
>the LevelStar and APH FAQ pages:
>Visit the LevelStar FAQ page at
>http://www.levelstar.com/support-faqs.php
>Visit the APH FAQ page at
>http://sun1.aph.org/webcast/brailleplus2/faq.html

If you reply to this message it will be delivered to the original sender
only.  If your reply would benefit others on the list and your message is
related to LevelStar or APH then consider sending your message to
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Icon Discuss Mailing List
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To unsubscribe from the list send a blank message with unsubscribe in the
subject line to:

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To post to this list, send your message to:

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For answers to the most frequently asked questions about Icon and Braille +,
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

If you reply to this message it will be delivered to the original sender only.  
If your reply would benefit others on the list and your message is related to 
LevelStar or APH then consider sending your message to 
icon-discuss@xxxxxxxxxxxxxx


Icon Discuss Mailing List
icon-discuss@xxxxxxxxxxxxx
http://www.freelists.org/list/icon-discuss

To unsubscribe from the list send a blank message with unsubscribe in the 
subject line to:

icon-discuss-request@xxxxxxxxxxxxx

To post to this list, send your message to:

icon-discuss@xxxxxxxxxxxxx


For answers to the most frequently asked questions about Icon and Braille +, 
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

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