[icon-discuss] issues with repair times

Hello,

first off I would like to say how happy I am with the Icon.  I appreciate all 
the hard work that goes into the development of the product.

I am unhappy with the level of customer service that Level Star offers.  I sent 
my Icon in for repair on 9/16/08 and still do not have my unit back.  I sent it 
in because the number 3 key fell off and the hard drive sounded like it was 
coming loose.  I received no updates from Level Star unless I emailed them 
first.  I do not think a month is a appropriate time for repair.  I understand 
that some repairs may take extra time but I feel that the customer should be 
kept aware of what is going on.  

I truly think something needs to happen to increase the response time for 
repairs.  If repairs can not be completed in a timely fashion, I think some 
type of loaner program needs to be started.

Like I said in the beginning, I am very happy with my icon but I just do not 
think it is good business to conduct repairs in this manner.

Thank you,
 
Cory Ballard
Badger Association of the 
Blind & Visually Impaired 
912 N Hawley Rd
Milwaukee, WI 53213
Outlook Shoppe: 414-615-0111 
Voice Mail: 414-615-0124
http://www.badgerassoc.org
Online Product Catalog
http://www.badgerassoc.org/catalog/print_catalog.php
On the Lookout Blog
http://onlookout.blogspot.com

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