Hi Richard, There are several websites made for testing your internet connection speed. Google internet speed testers or a similar phrased for more. You will need to contact LevelStar or APH tech support about removing keys. The LevelStar support phone number is: 1-800-315-2305 option 1 And the email is: support@xxxxxxxxxxxxx To contact APH support, call: 1-800-223-1839 And pick the option for technical support. You can also email: technology@xxxxxxx There is not a way to transfer an Icon or Braille Plus NLS key to another eligible player because each player's key is different, meaning it is tied to that serial number, and each key for each device works different. Please authorize other players by selecting that player on the BARD website under the account link at: https://nlsbard.loc.gov/ HTH, Chase Crispin http://www.blindmobiletech.com/ chase.crispin@xxxxxxxxx chasec5@xxxxxxxxxxxx -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Fiorello Sent: Sunday, May 22, 2011 8:38 PM To: icon-discuss Subject: [icon-discuss] braille plus general questions First of all is there a specific way or menu option to decide my connection speed? Secondly, I currently have an nls key. Is there a procedure to remove that key or can it be removed and copied to another eligible player? -- richard If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to LevelStar or APH then consider sending your message to icon-discuss@xxxxxxxxxxxxxx Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to LevelStar or APH then consider sending your message to icon-discuss@xxxxxxxxxxxxxx Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html