All, Just a little background on Bookshare, they generate the books on the fly for each individual user when you download them. With the inccsistency we've seen, I.E., the same books work for some and not for others, I'm beginning to wonder if either: 1. The books coming out of Bookshare might be wrong for some users. or 2. The Icon isn't handling something about books for certain users. Those of you having problems, please help us by trying some things. 1. Do the books you download on your PC work on your PC? I.E. can you download "Bag of Bones" on your PC and read it on your PC. Remember to download the DAISY version. 2. Can you download the same book that fails on the Icon on your PC, rename it to a bks2 extension, move it to the import folder on your Icon and open it successfully? Thanks for your help and patience with this. Marc