[icon-discuss] Re: A host of new problems

Well a slight update. I guess my browser had the hick-ups or something because after closing the reopening it I can now access google and bookshare. I verified that the user name and password I have for bookshare is correct however I am still unsuccessful at downloading the book or for that matter, any book.
----- Original Message ----- From: "kaye zimpher" <kayezimpher@xxxxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Monday, August 18, 2008 1:30 AM
Subject: [icon-discuss] A host of new problems
Hi, Well as suggested, I reflashed my unit. I thought at the time that it went off without a hitch. So, I went in to the search for books and tried again to download my book "rising Tides" by Nora Roberts. I was again unsuccessful. So I wondered if it may be an issue with the bookshare account. I went with my browser to the web and I received the message "alert message page www.google.com could not be found, press ok to close." So I went to the options menu figuring that for some reason something was up with Google. I went to "go to url" and typed in www.bookshare.org. Again I received the same message. So it appears that now my web browser is messed up. I wonder if a file that deleted in an effort to delete temp files was actually important? Any advice is appreciated. Also, I want to go in and look at the bookshare info that I have on the Icon, How do I access this information? I don't see an option to edit user name etc in the library menu.
----- Original Message ----- From: "Jenny Axler" <jaxler@xxxxxxxxxxxxx> 
To: "kaye zimpher" <kayezimpher@xxxxxxxxxxxxx>
Sent: Sunday, August 17, 2008 7:13 AM
Subject: Re: [icon-discuss] Re: did not work
The back up will not back up your current problem, and yes it will back up your contacts. The only thing the back up will back up in the way of the library menu is the periodicals you are subscribed to, your Bookshare username and password, and your book catalog information. 

Jenny
----- Original Message ----- From: "kaye zimpher" <kayezimpher@xxxxxxxxxxxxx> 
To: "Jenny Axler" <jaxler@xxxxxxxxxxxxx>
Sent: Saturday, August 16, 2008 9:39 PM
Subject: Re: [icon-discuss] Re: did not work
Ok I have a couple of questions. First, when I do a backup will it back up whatever is causing my current problem? Also will I be backing up my contacts or do I need to find a way to save all my contacts somewhere else. ----- Original Message ----- From: "Jenny Axler" <jaxler@xxxxxxxxxxxxx> 
To: <kayezimpher@xxxxxxxxxxxxx>
Sent: Saturday, August 16, 2008 11:16 PM
Subject: Re: [icon-discuss] Re: did not work
No problem. First, remember to do a back up. I'll actually give you a bit easier way to do the reflash anyhow. First, you're going to do the reboot command (Star + Pound + Program 1). As soon as you hear your Icon say"restarting" press and hold the Pound key. Continue to hold it until you feel a vibration. This means that the reflash process has begun and you can let go. you'll actually get two short vibrations followed by a third, and a couple of minutes later, you'll get one more vibration letting you know the Icon is restarting. When you get to the Applications Menu, you can restore your back up. 

Let me know if you have any problems.
Jenny
----- Original Message ----- From: "kaye zimpher" <kayezimpher@xxxxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Saturday, August 16, 2008 7:25 PM
Subject: [icon-discuss] Re: did not work
I guess I will need to reflash then. I truly hate that but ok. I have tried other books and have gotten the same result. Plus, another Icon user that I know here locally downloaded the same book with no trouble. I do not remember how to reflash. Any help would be appreciated.
----- Original Message ----- From: "Jenny Axler" <jaxler@xxxxxxxxxxxxx> 
To: <kayezimpher@xxxxxxxxxxxxx>
Sent: Saturday, August 16, 2008 12:43 PM
Subject: Re: [icon-discuss] did not work
I would think the book would be available in daisy, but you might check with Bookshare itself by actually going to the website. Make sure the book is available in Daisy, and not just BRF. If the book is available only in BRF, you can't download it with the Internet Book Search. In adition, once you have a problem downloading a book, you can't download any more until you have reset your unit. So, reset your unit, then instead of Rising Tides, try something else. If that is not working for you, I am guessing you will indeed need to do a reflash as there would be something up with your Internet Book Search program. 

Jenny
----- Original Message ----- From: "kaye" <kayezimpher@xxxxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Friday, August 15, 2008 9:22 PM
Subject: [icon-discuss] did not work



Hi,
I tried what was suggested about the downloading of the book and still no go. I waited about 5 minutes, returned to the bookshelf and the book had not 
downloaded.
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For answers to the most frequently asked questions about Icon and Braille +, 
Visit
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Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

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