> On Sat, Jul 11, 2009 at 2:34 PM, Fredrik Modèen<fredrik@xxxxxxxxx> wrote: >> >> But can I take any one or should one look at the status and don't take >> those that says assigned? > > Tickets are usually assigned to a default "owner" when they are first > logged. If the person assigned has not commented on a ticket or > otherwise worked on it, you are probably OK in taking it over. Also if > the ticket is still "new", they probably have not looked at it. Thanks. Another question Discussion about tickets should that go in respective tickets (example , where or not make the change or ignore /close it)? > > -- > Regards, > Ryan > > -- MVH Fredrik Modèen