[guispeak] Re: Strange Error Message

  • From: "Tom Lange" <trlange@xxxxxxxxxxx>
  • To: <guispeak@xxxxxxxxxxxxx>
  • Date: Tue, 23 Nov 2010 08:36:32 -0800

Hi Keith,
You wrote:
  I am running Windows 7, 32-bit, on a Fugitsu 10/10 Tablet PC, with JAWS 
12.0.510. Yesterday morning, when rebooting my computer, I noticed that all 
JAWS settings went back to factory defaults.  Then I noticed that, when I tried 
to load Microsoft Outlook, I got a strange error message. I sent the computer 
over to our tech folks, who have no idea what the error message means.


  The error message is:

  Identity Login

  There is no current identity

  Select your identity name below.  To add 

  or modify an identity, click Manage 



  Log Off Identity Manage Identities

  OK Cancel 

  I'm going to hazard a guess here, that Windows 7 was installed over the top 
of Windows XP instead of a clean Windows 7 install on a formatted hard drive, 
and that Outlook Express,or some vestiges of the program, are still around and 
causing you trouble.  To my knowledge, Outlook doesn't support identities.  The 
dialog that you are talking about is related to Outlook Express, and will occur 
if no identity is selected as the default.  In Outlook Express, these 
identities are actual mail accounts, and the program wants to know which one to 
use when the program starts up.  Until you can go into the program and specify 
the main or default identity, you'll keep seeing that dialog. 


  They did mention that, though I have 4 GB of memory, memory may be the issue 
because we run 32-bit instead of 64-bit.  

  Memory is not an issue here, except that perhaps Windows 7 32-bit might not 
make full use of all four gigs. .  The machine should have been reformatted and 
a clean Windows 7 install performed. 

  I have three questions.


  First, does anyone know how this error might be resolved?  

  See my answer above. Resolve the identity issue or find a way to remove 
Outlook Express. Or, format the HD, do a clean Win 7 install and re-install 
your applications.  

  Second, is either WindowEyes or System Access less memory-intensive than 

  Good question: probably so but I can't say for sure.

  Hope this helps.


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